Customer Service Representative

Job Description

Job Description

Our client, a well-established company near Groton, CT, is seeking a dependable and customer-focused Customer Service Representative to join their team. This is an excellent opportunity for someone who enjoys helping others, communicates professionally, and thrives in a fast-paced environment. For the right individual, this position has the potential to become a permanent role.

Key Responsibilities

• Serve as the first point of contact for customers via phone, email, and in person
• Respond to customer inquiries in a professional, friendly, and timely manner
• Accurately enter and update customer information in company systems
• Resolve routine customer issues and escalate more complex concerns as needed
• Process orders, requests, and service-related documentation
• Maintain organized records and ensure data accuracy
• Collaborate with internal departments to provide excellent customer support
• Perform general administrative and clerical duties as assigned

• Previous experience in a customer service or call center environment.
• Demonstrated ability to manage high-volume inbound calls while maintaining professionalism and accuracy.
• Hands-on experience with order entry and data input in a fast-paced setting.
• Strong verbal and written communication skills with a customer-focused approach.
• Ability to handle outbound calls for follow-up, clarification, or service support.
• Solid organizational skills and attention to detail when documenting information and processing requests.
• Comfortable learning new systems and adjusting to changing business needs.