Account Manager

Account ManagerTo maintain ownership of existing identified accounts, to improve the level of customer service, while increasing business opportunities.Strengthen relationships with existing accounts.Penetrate organizational structure for accounts and develop relationships at all levels beyond main point of contact.Understand customers' business and strategy and our role with the customer.Ensure customer satisfaction and follow up.Communicate service issues to Department Managers/Supervisors.Identify opportunities and grow business from existing house accounts.Assist with collections when needed.Manage client profiles and updates on the CRMBuild territory maps showing number of accounts located in each cityFluent in EI systems and demos in order to provide technical updates to accountsShare weekly schedule with all Departments to help coordinate and participate in joint account visits.Turn major business opportunities and proposals over to Sales and operational issues to Ops.Management of Business ReviewsContinually seek improvement in procedures and services to create more efficient and cost-effective operations.Assume lead responsibility for the efficient delivery of all (branch) services.Ensure that a functioning and agreed upon invoicing - payment process is in place.Other tasks/duties as deemed appropriate by your management team.Physical DemandsUse of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.Write with pencil/pen/markerFunctions performed primarily while seated at deskTravel independently to a wide variety of off-site locations if applicableQualificationsHigh School Degree or equivalent requiredPassed background checkMust be 18 years of age or olderGood computer skills (Word, Excel, and familiarity with PowerPoint)Must be legally authorized to work in the United StatesMust not require future sponsorship for employment VisaMust have the ability to work overtime in support of department needsFluent in English, both written and verbalAbility to multi-task and prioritize throughout the workday while remaining focused and organizedDemonstrated ability to be pro-active in thought and actionStrong organization skillsAnalytical with strong attention to detailEffective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsAbility to work independently and in a collaborative team environmentWilling to pitch in and help on last minute projects or assist team membersExcellent written, verbal, and interpersonal communication skills.Comfortable with numbers and basic mathematical skillsHas a demonstrated strong work ethic, and reliabilityComfortable working in a professional business environmentMust be able to commute to the LAX buildings as neededUniversity or equivalent business qualifications (preferred)Minimum 3 years Expeditors' or industry experienceProven work experience in business developmentProficient in MS Office and CRM softwareAbility to communicate up and down management hierarchy with equal effectivenessStrong presentation skills and analytical skillsProven problem solving and interpersonal skillsAdditional InformationExpeditors offers excellent benefits:In addition to the below, there is opportunity for bonuses in conjunction with normal salary.Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program Bonus