Shift Leader

Pay Transparency $15.75 - $16.25 per hour plus digital tips. About the Role The Shift Leader leads according to Potbelly values, managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift. Responsibilities Lead team members on shifts, including efficient assignment of tasks while providing feedback. Ensure all security procedures are followed. Ensure back-of-the-house procedural standards are met. Count drawers and follow proper daily cash handling procedures. Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently. Comply with health and safety standards for food, cleanliness and safety. Restock food line, chips and cooler. Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash. Operate cash register: handle, balance and follow all cash handling procedures. Effectively handle customer complaints/issues. Other duties as assigned. Qualifications You want to delight customers with great food and good vibes. You are friendly and customer service oriented. You have strong written and verbal communication skills. You enjoy problem-solving. You enjoy higher levels of noise from music, customer and employee traffic. You love working in a fast-paced environment. You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish. You can handle the heat of the kitchen – knife skills are a plus! At least 18 years old . A minimum of 1 year supervisory experience in a restaurant or retail environment preferred. You're able to stand/walk for 8‑9 hours or as needed. You're able to lift up to 10 pounds frequently and up to 50 pounds occasionally. Illinois Applicants – all IL employees are required to become food safety certified within 30 days of employment. Benefits Competitive pay! Medical, Dental & Vision Insurance. Domestic Partnership Benefits. Paid Parental Leave. FSA and HSA with Employer Contribution. Commuter Benefit Program. Retirement Savings 401(k) with company match. Employee Assistance Program. Paid Time Off. Discount Program. Flexible Work Schedule. Career growth opportunities. Certification Requirements All Shift Leaders must be trained and pass a Food Safety Certification course. In Illinois, certification is required through the Illinois Department of Public Health. In other states, certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals, or the National Environmental Health Association (Prometric). If a Shift Leader fails to pass the certification requirements after two attempts, they will not be qualified to continue in the role. Employment We are an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need. *Potbelly cannot make guarantees about tip earnings* If hired, you must meet and maintain all eligibility requirements to qualify. #J-18808-Ljbffr Potbelly