Vice President Infrastructure and Operations

When joining Elevations, you can expect to work for a company with:

• A leadership team that strives to make this the best place you've ever worked!
• A focus on supporting our employees' mental, physical, and financial well-being
• A commitment to diversity, equity, and inclusion recognized by the Denver Business Journal and Colorado Association of Realtors
• A highly engaged workforce devoted to innovation, continuous improvement, and collaboration
• A reputation for excellence, as evidenced by being a two-time recipient of the Malcolm Baldrige National Quality Award
• A passion for consistently providing amazing experiences and creating raving fans

If you join our team, here are some of the perks you can expect:

• A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays
• Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
• Up to a 4% match on 401(k) contributions
• Up to twelve weeks weeks of fully paid parental leave
• An extensive Employee Assistance Program that provides personalized care options for your whole household
• Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year

Location

• Hybrid: Employees who are able to perform the essential functions of their jobs away from an Elevations location may do so with the expectation that they are onsite at least fifty percent of the time over a two-week pay period.

Summary/Objective:

The Vice President, Infrastructure & Operations (VP I&O) leads the credit union's technology infrastructure, end-user computing, and IT operations functions to deliver secure, resilient, and reliable services for members and employees. This role is accountable for day-to-day operational excellence across data center and cloud platforms, networks, systems administration, identity and access management, endpoint services, and IT service management (ITIL) practices. The VP I&O ensures technology operations meet regulatory expectations and business requirements through strong governance, risk management, vendor oversight, budgeting, and continuous improvement. This position partners closely with Information Security, Application/Business Systems, and business leaders to enable growth, improve member experience, and maintain high availability and recoverability of critical services.
Essential Functions include:

• Infrastructure & Operations Leadership: Provide strategic direction and operational leadership for all infrastructure and IT operations functions, including on-prem and cloud platforms, network services, systems administration, identity and access management, endpoint computing, and collaboration tooling. Establish multi-year roadmaps aligned to business strategy; define operating models, service ownership, and performance expectations; and ensure consistent delivery of secure, reliable technology services.
• IT Service Management & Reliability: Own and mature ITIL-based service management practices (incident, problem, change, request, asset/configuration) to ensure stable operations and high service availability. Define and monitor service-level objectives, operational metrics, and dashboards; lead root-cause analysis and corrective actions; and drive continuous improvement to reduce outages, improve mean time to restore, and enhance user/member experience.
• Business Continuity & Disaster Recovery: Ensure the recoverability and resiliency of critical services through robust backup, high availability, and disaster recovery strategies. Maintain and regularly test disaster recovery and business continuity plans; coordinate cross-functional exercises and remediation; ensure RTO/RPO alignment with business requirements; and report readiness, risks, and improvements to executive leadership and governance bodies.
• Standards, Lifecycle & Vulnerability Remediation: Establish and enforce infrastructure standards, configuration baselines, and lifecycle management practices across servers, network devices, endpoints, and cloud services. Partner with Information Security to prioritize and remediate vulnerabilities; ensure patching and configuration compliance; manage technology refresh cycles; and reduce operational risk through disciplined governance and documentation.
• Financial Management & Optimization: Develop and manage the infrastructure and operations budget, including personnel, hardware/software, cloud consumption, and managed services. Forecast and track spend; identify cost-optimization opportunities (capacity planning, licensing, vendor consolidation); and ensure investments deliver measurable value while maintaining required performance, security, and resiliency.
• Vendor & Managed Services Oversight: Lead third-party relationships supporting infrastructure and operations, including telecommunications, cloud providers, MSPs, hardware/software vendors, and support partners. Negotiate contracts and SLAs, manage performance and escalations, ensure vendor risk and due diligence requirements are met, and drive accountability for delivery, security, and compliance outcomes.
• People Leadership & Workforce Readiness: Build, lead, and develop high-performing infrastructure and operations teams. Set clear goals, coach and mentor leaders and individual contributors, and ensure appropriate staffing and on-call/coverage models. Promote a culture of accountability, documentation, and continuous improvement; support training and succession planning; and lead change management efforts to drive adoption of new technologies and processes.

Reports to:

Chief Information Officer
Manages:

Manager Core Operations, Manager Systems Engineer, Manager Applications Operations, Manager Information Technology Service Delivery
Required Education and Experience:

• Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field (or equivalent combination of education and experience).
• 10+ years of progressive IT experience with significant responsibility in infrastructure and IT operations (e.g., network/systems, cloud operations, end-user services, data center operations).
• 5+ years of people leadership experience, including building teams, managing performance, and leading through change.
• Demonstrated experience with ITIL-based service management, including incident/problem/change management, metrics, and continuous improvement.
• Strong understanding of resiliency practices (high availability, backup, disaster recovery), operational monitoring, capacity planning, and service reliability.
• Experience operating in regulated environments with strong governance, audit readiness, risk management, and third-party/vendor management practices.
• Ability to communicate effectively with executives and business stakeholders; capable of translating technical concepts into business impact, risk, and cost.

Preferred Education and Experience:

• Master's degree in Information Systems, Business Administration, Cybersecurity, or a related discipline.
• Experience in a credit union, community bank, or similarly regulated financial institution (e.g., familiarity with NCUA/FFIEC expectations, vendor due diligence, and audit support).
• Hands-on leadership experience with hybrid infrastructure (on-prem + cloud), including Microsoft ecosystem (e.g., Windows Server, Active Directory/Azure AD/Entra ID, Microsoft 365) and modern endpoint management.
• Experience implementing and maturing observability and automation (monitoring/alerting, configuration management, infrastructure-as-code, scripting) to improve reliability and reduce operational toil.
• Industry certifications such as ITIL, PMP, CISSP/CISM, CCNP, Microsoft, AWS, or Azure certifications.
• Experience leading major infrastructure initiatives (data center modernization, cloud migration, network refresh, telephony/UC, SD-WAN, VDI) with strong change management and stakeholder alignment.

Work Environment:

Elevations uses multi-factor authentication to keep our data safe. As such, a personal smartphone is a requirement for employment with us. This job operates in an office setting and routinely uses standard office equipment.
Physical Requirements:

Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally to lift, carry, push, pull, or move objects.
Position Type/Expected Hours of Work:

Regular, Full-time, Normal business hours
Classification:

Exempt
Compensation Information:

The person hired into this position will likely earn between $165,272.64 and $220,363.52 plus annual bonus.

Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.
Anticipated Application Window:

This role is anticipated to close within 35 days from the date of posting. However, if the position has not been filled, Elevations may keep the application period open longer.
Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Us: Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado's Front Range. Founded in 1952, we've grown from 12 members and less than $100 in assets to an institution with 15 branches and more than 170,000 members that manages over $3 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we've made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information.

EEO Statement: The Credit Union is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law.

Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such a report will not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act.

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