Product Owner - POS & Payments

Overview

As Product Owner, you will collaborate across IT and business teams to deliver modern, integrated payment solutions that drive guest satisfaction, support sales growth, and maintain exemplary uptime and compliance with all industry standards.


Key Responsibilities:

• Product Vision & Strategy: Understand and contribute to product vision and roadmap for Casey's guest-payment experiences across in-store POS, fuel pump/outdoor payment terminals, and mobile payments.
• Roadmap & Backlog Ownership: Translate Casey's strategic objectives and guest needs into a prioritized product backlog for all payment features and enhancements. Continuously refine user stories, acceptance criteria, and sprint priorities to optimize delivery of new capabilities such as contactless payments, and loyalty-linked fuel discounts.
• Cross-Functional Collaboration: Act as the liaison between technical teams and business stakeholders for payment initiatives. Partner closely with Engineering/Development, Store Operations, Fuel systems teams, Cybersecurity, Finance and Digital/Loyalty teams and others to ensure alignment and smooth delivery of payment solutions across all channels.
• Vendor & Partner Coordination: Work in partnership with key payment technology partners, including POS system vendors, fuel dispenser/payment terminal providers, payment processors/gateways (e.g., Worldpay, ACI/Comdata), and loyalty/payments solution partners. Coordinate certification processes (e.g., EMV pump certifications, payment network testing) and ensure third-party dependencies are identified, tracked, and resolved for on-time delivery.
• Feature Delivery & Quality: Lead requirements gathering and feature definition for payment system upgrades, including new hardware (e.g., PIN pads, EMV outdoor card readers) and software features (e.g., mobile pay integrations, support for emerging payment technology and fleet cards). Work with UX designers to optimize the checkout/payment user experience. Oversee testing plans and user acceptance to ensure robust performance, and P2PE encryption.
• Compliance & Security: Stay abreast of payment industry regulations and standards (EMV, PCI DSS, Conexxus standards, fuel-industry mandates). Proactively ensure compliance and timely certification of Casey's payment systems to meet external requirements (e.g., card network deadlines, PCI audits) and internal security policies. Collaborate with internal teams to implement secure payment practices that protect customer data and maintain brand trust.
• Data-Driven Product Management: Define KPIs and success metrics for payment experiences. Monitor performance analytics (e.g., authorization rates, pump vs. in-store payment mix, contactless usage) and drive continuous improvements based on data insights.
• Stakeholder Communication: Communicate product plans, progress, and performance to stakeholders at all levels. Ensure issues impacting store operations or guest payments are escalated and addressed promptly.
• Customer Experience Focus: Serve as the champion for seamless guest payment experiences. Gather feedback from store operations, guest insights, etc. to identify pain points in payment flows.

Compensation :


Starting pay range: $91,600-120,200. Actual pay may vary based on Casey's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, and qualifications. Other factors impacting pay include local prevailing wages and internal equity. This position is eligible for an annual cash bonus based on company performance. Our full salary range for this role does extend beyond the typical hiring range listed, allowing team members the opportunity to continue to grow within the company.

Requirements

• This position requires authorization to work in the U.S. without the need for employment-based immigration sponsorship now or in the future. Casey's will not provide sponsorship or employer support for applications or petitions for F-1 OPT, F-1 CPT, H-1B, L-1, TN, O-1, E-3, H-1B1, J-1, or any other employment-based visa.
• Bachelor's degree in Business, Information Systems, or related field (or equivalent work experience).
• At least 5 years in product management or product owner roles in a technology-driven environment, with proven ability to manage complex product roadmaps and deliver digital solutions at scale.
• Deep knowledge of retail payments and point-of-sale (POS) systems - experience in convenience store, fuel retail, or related industry strongly preferred.
• Familiarity with fuel pump payment technologies (CRIND/POS integration), payment processors/acquiring, and mobile payment platforms is highly valued.
• Hands-on experience as a Product Owner in Agile/Scrum software development environments. Skilled in writing user stories, refining backlogs, and collaborating with design and engineering teams to deliver iterative improvements. Proficiency with Agile tools (e.g., Jira, Azure DevOps).
• Strong understanding of payment technology stacks (payment terminals, EMV payments standards) and ability to engage in technical discussions with architects and engineers. Able to interpret payment data and KPIs, and leverage analytics to drive product decisions and continuous improvements.
• Excellent stakeholder management and communication skills able to translate high-level business goals into a clear product vision & requirements and to articulate complex payment topics (e.g., PCI compliance, EMV deadlines) to non-technical stakeholders clearly.
• Strong leadership in a cross-functional setting, with a track record of managing vendor relationships and aligning diverse teams around a common roadmap.

This role does not allow for 100% remote work. Qualified candidates must live within a daily commutable distance of Casey's Store Support Center in Ankeny, IA and be willing to work onsite 5 days per week.