Personal Vacation Planner Agent (Remote)

Virtual Personal Vacation Planner (PVP)

We're looking for enthusiastic, customer-centric sales professionals to join our upcoming VIRTUAL Personal Vacation Planner (PVP) training class. Only individuals residing in these states will be considered: FL, GA, TX, NC.

This position involves selling cruise vacation packages and related products through outbound calls, text messages, emails and social media using Carnival-approved applications. The role requires building rapport with customers to understand their travel needs and generate sales. Responsibilities include managing the Customer Relationship Management (CRM) system, scheduling follow-up appointments, and converting leads into cruise reservations. The ideal candidate must be customer-oriented with a focus on relationship building to encourage repeat business and referrals. The role demands working independently to meet monthly sales and productivity targets.

ESSENTIAL FUNCTIONS:

• Initiating conversations through calls, texts and approved communication channels to drive sales, acting on leads and/or prospects.
• Present cruise products and make travel recommendations.
• Establish and maintain customer relationships by delivering excellent customer service, meeting customer needs and expectations to meet/exceed sales goals.
• Maintain the Customer Relationship Management (CRM) database and build relationships with new/existing guests to close sales.
• Participate in mandatory trainings and meetings to stay current with knowledge of products to present cruise product features, benefits, and pricing.
• Perform other job-related functions as assigned.

QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES:

• Minimum High School Diploma or GED.
• Inside / outside field 1 year sales experience with proven sales success.
• Experience developing new business and new accounts with a customer service background.
• Proficient in Microsoft Office Suite.
• Results and goal-oriented sales professional with excellent verbal and written communication skills sufficient to successfully communicate with customers through calls, texts, and other Carnival-approved communication channels.
• Excellent interpersonal skills.
• Superior prospecting, presentation and closing skills.
• Comfortable working in an environment requiring achievement of monthly sales targets and goals.
• Effective time management, organizational and multi-tasking skills.
• Ability to maintain strong working knowledge of cruise products.
• Ability to work independently and manage our Customer Relationship Management (CRM) system.
• Good problem-solving skills.
• Consistent and reliable attendance and punctuality are essential functions of the job.
• Must be fluent in English and be able to read, write and articulate in English
• For internal interest, one must be in good standing with no verbal, written, or final warning.

OTHER:

• Shifts:

  • The training class runs for four (4) consecutive weeks:

    • Monday through Friday 09:00 AM - 06:00 PM (EST).

  • Once you've graduated from the training, your schedule will be:

    • Monday through Thursday, 10:00 AM - 07:00 PM (EST), and Fridays 09:00 AM - 06:00 PM (EST).

  • Since this is an incentive-driven position, when business needs dictate, PVPs may be required to work the last Saturday of a month.

• Internal candidates must have at least six (6) months in their current role, cannot be on a verbal, written or final warning in place. All applicants must advise their Coach/Manager of their interest in applying for the role.

• All applicants should fill out the application thoroughly.

• Salary:

  • The starting hourly pay rate for this role is $15/hour for the first 10 pay periods. From the 11th pay period onward, the annual base salary will be $16,500 with continued participation in the sales incentive program. The sales incentive program is tiered and includes a 6-month incentive guarantee. Average annual earning for this role is $65,000 - $70,000 with high performers earning $100,000+.

Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:

  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage

• Financial Benefits:

  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan

• Paid Time Off:

  • Holidays All full-time employees receive days off for 8 company-wide holidays, plus 2 floating holidays to be taken at the employee's discretion.
  • Vacation Time All full-time employees at the manager and below level start with 14 days/year. All employees gain additional vacation time with further tenure.
  • Sick Time All full-time employees receive 80 hours of sick time each year.

• Other Benefits:

  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement

ETHICS & COMPLIANCE:

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.