Manager, Provider Global Operations - Remote

RemoteFull timeJob Description:Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit Summary:The Manager of Global Operations has an overall responsibility for ensuring their required tasks are performed in a consistent, timely, and highly professional manner. The Manager of Global Operations ensures objectives, principles, values, mission and foundation are represented with Global partners. The position also supports global operational activities that are focused on the achievement of company-wide operational goals. The Manager of Global Operations will do so with an emphasis on global partner engagement, relationship development, work quality, operational efficiency, long and short-term planning, customer-oriented thinking and P&L profitability. The Manager of Global Operations will work closely with the Director of Provider Global Operations, the Director of Automation and Globalization and other leaders to implement processes that will ensure exemplary member experience and market-leading performance quality.Essential Job Functions:Global Account Management SupportSupport Sales and Customer Service activities directed at new Clients/Prospects with RFP responses and internal/external meetingsSupport the identification and transition of existing Onshore clients to Global clientsSupport daily/weekly/monthly/quarterly Client Review calls with feedback and direction for Global PartnersGlobal Operational SupportRespond to and resolve escalated Client/Requester issuesSupport Inventory Management initiativesPartner with Director Provider Global Ops to create and manage goals relating to Productivity and Quality for Global PartnersQuality Control – Perform Analysis and Administer Actions Plans and Training.Queue Management – Perform Analysis and Administer Corrective Actions/TrainingProvide Training Support to Global Partners both in country and virtuallyAnalysis of endangered accounts and creation of action plans to address problems/account feedbackChase ActivitiesMonitor, manage and establish new additionsCommunicate effectively to all CHASE team membersComplete Chase Activities ahead of Deadlines.Ensure Global Partners have adequate Credentials to match inventory and production plans. If not adequate, work to resolve with client, CS, Ops teamsSupport Technical events that occur.Manage and Support SOP Documentation for all Global AccountsOrganizational LeadershipModel Sharecare's core values of Family, Servant Leadership, Giving Back, Compassion, Respect, Accountability and Innovation to Global PartnersOperate within the Global Team to achieve goals and objectives quickly, efficiently and profitablyPossess strong communication and training skills to deliver feedback and direction on how to improve Global operationsCommunicate essential updates to internal and external stakeholdersCollect and assess documentation required to successfully transition regional operations activities to global according to deadlines set forth by Director of Provider Global OperationsMeasure global performance to objectives established by Director of Provider Global OperationsFinancial ManagementContinually seek new opportunities to advance Sharecare's transition plan and achieve expected transition milestones and targetsAssist Global Partner in meeting their KPI's for Productivity and Quality to lower overall Sharecare costsCustomer ServiceAssist in building and strengthening global partnershipsCoordinate with Operations and Client Success Manager(s) to onboard new clients and transition exiting clients to global productionSpecific Skills/Attributes:A thorough understanding of role requirements, including policies, procedures and processes, to include how individual work impacts the organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization's data and informationCommitment to discuss questions and recommendations about global processes and any observed variations in performing tasks to ensure a standardized approach to work and services providedParticipation in education as required for corporate compliance and role-specific functions and tasksQualifications:Minimum of 7-10 years proven success in manager or director level roleExtremely team orientedHigh proficiency in Microsoft suite of products Outlook, Word, Powerpoint and Excel including development of pivot tables to analyze dataEffectively utilizes Power BI reports to manage Global partnersAbility to work well in a fast-paced, multi-tasking environment while prioritizing and meeting deadlinesSuperior communication skillsOutstanding customer service with strong negotiation skillsDetail oriented, with strong analytical skills and effective problem-solving skillsAbility to handle confidential materials and information in a professional mannerSharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.Everyone lives better, longer. That's the vision. We're making strides every day by bringing together the many different elements of health for you, your family, and your community. It's not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that's what makes Sharecare special. We're putting the power of living your healthiest life in your hands.Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.J-18808-Ljbffr Sharecare