Insurance Service Broker in Training (Grimsby)

Overview At Duliban Insurance, we uphold honesty, integrity and hard work to deliver exceptional client service. Join our award‑winning Dream Team and grow with a local business that combines innovative technology with deep community roots. Location & Working Hours This is an on‑site position in Welland, Ontario. Full‑time Monday through Friday, with rotating Saturday shifts. Primary Responsibilities Provide quality service to personal lines clients, resolving discrepancies efficiently and respectfully by answering incoming calls, communicating digitally, or in person. Manage client requests from policy changes, endorsements, and billing inquiries. Review policies and recommend coverages to clients based on individual needs. Assist clients in reporting claims and provide support throughout the claims process while liaising with insurance carriers for smooth resolution. Respond to requests for policy documentation and clarifications, ensuring accurate and timely follow‑up. Quote coverages and ensure clear communication of options, premium differences, and the value of different coverages. Oversee specialty products such as PAL, Hagerty, and Elite policies, ensuring proper handling and client education regarding these niche coverages. Collaborate with other departments (sales, underwriting, claims) to provide seamless, team‑based service experience. Uphold all company health and safety policies to maintain a safe environment for all. Demonstrate professionalism and integrity in all client and colleague interactions, ensuring confidentiality and trustworthiness. Participate in ongoing training, workshops and development initiatives to enhance product knowledge, service skills, and regulatory understanding. Required Skills & Qualifications RIBO licence in good standing (training can be provided for the right candidate). High degree of professionalism and integrity. Excellent interpersonal and communication skills. Ability to work well in a team and independently, taking initiative to assist team members. Patience, enthusiasm and dedication in interactions. Strong attention to detail and ability to multitask with high level of organization and accuracy. Enthusiastic approach to learning and professional development. High school diploma or equivalent with at least 2 years of customer service experience. Full‑time availability Monday through Friday with rotating Saturday shifts. Benefits & Compensation Competitive compensation. Medical, dental and vision coverage. Health spending account. RRSP and DPSP plan. Paid personal days and competitive vacation entitlement. Paid time to volunteer in the community. Training and development opportunities. #J-18808-Ljbffr Duliban Insurance Brokers