Test Administration Associate

Test Administration Associate

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.

This is a hybrid role that requires working in the office 23 days per week. Additionally, this is a 6-month contract position.

Position Summary

The Test Administration Associate is responsible for performing, monitoring and optimizing various test administration processes in support of the Law School Admission Test (LSAT); ensuring accurate and timely communication to candidates; analyzing and automating data created. The will also provide customer/end-user support via email and phone. And work collaboratively across the organization to understand LSAC enterprise systems and processes and is responsible for building and executing processes that effectively provide value to candidates.

Essential Responsibilities

• Follow all Secur-Serv requirements, policies, procedures, and management directions.
• Work with the Test Administration Manager to understand operational and customer support needs to create new processes and improve existing processes.
• Build business process documentation.
• Develop requirements for additional technical capabilities and work collaboratively across Candidate Solutions and Technology to identify possible solutions.
• Monitor process data to improve the customer experience and reduce process risk for errors.
• Provide high quality support to candidates.
• Quality check the work produced in Test Administration.
• Work in-person at the LSAC headquarters to pack and unpack paper-and-pencil test materials
• Support test administration activities for the LSAT.
• Work with fellow TA staff as well as outside vendors to meet shipping expectations and deadlines.
• Support test processing functions.
• Communicate with test center staff, test delivery vendors and test takers by email.
• Provide periodic work status updates for daily stand ups.
• Function as part of a team to achieve common goals.
• Assist in the preparation of reports and presentations.
• Maintain knowledge of departmental processes and procedures.
• Deliver quality customer services to both external (test takers) as well as internal (stake holders).
• Perform assigned duties in a manner consistent with the mission, goals, and core values of LSAC.

Requirements

• Minimum of an associate degree or comparable training.
• Experience in an office environment.
• Customer/Client Focus.
• Expertise in Office 360 and other software applications including Word, Excel, PowerPoint and Zoom.
• Knowledge of digital accessibility standards and best practices a plus.
• Basic arithmetic computation skills.
• Ability to work well under pressure and complete assignments by stringent deadlines.
• Excellent written and oral communication skills.
• Ability to multitask in an environment of shifting priorities.
• Able to assimilate into a multi-functional team.
• Time management and organizational skills.
• Attention to detail.
• Able to work both independently and collaboratively while displaying a positive attitude and demeanor.
• Able to work in the office as well as remote handling sensitive test materials.
• Ability to work overtime, evenings, or weekends as business needs require

Preferred Skills/Experience

• Bachelor's Art or Bachelor's Science degree

Physical/Mental Requirements

• Sit Frequently at a desk
• Frequent fine hand and finger movements (keyboard, writing, mouse movement)
• Continual close visual acuity for reading
• Hearing and Speaking for communication within and outside of company.
• May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment
• Mental Requirements must be able to consistently:
• Learn new tasks,
• Remember Processes,
• Maintain focus,
• Complete tasks independently
• Make timely decisions in the context of a workflow,
• Ability to communicate effectively,
• Able to adhere to process protocol in a timely manner

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io.

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