Community Supports Coordinator, VA

Build a Career That Changes Lives - Including Your Own

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group a private equity-backed healthcare services organization we combine a mission-driven culture with a commitment to innovation growth and operational excellence.

Here the work you do matters. Whether youre supporting clients directly or helping drive our business forward every role contributes to improving lives and strengthening the communities we serve.

Grow with purpose. Lead with heart. Make a difference every day.

Watch this short video to see the heart behind our work and the impact our teams create every day.

Who You Are

You are a passionate and performance-driven t eam player eager to take on a key role in our companys growth. You embody Team 24s Care & Compete Principles and Competencies :

In the spirit of Own(ing) It With Courage we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting Read on for more details!

The Role :

The Community Supports Coordinator supports the Community Supports Division by managing caregiver onboarding and member admissions. This role ensures a smooth transition from referral through admission helping members and caregivers navigate the onboarding process while maintaining accurate documentation and compliance requirements.

The Community Supports Coordinator works closely with the Community Engagement team Case Managers health plans and internal operations teams to coordinate services resolve onboarding challenges and provide a positive experience for members and caregivers.

Primary Responsibilities

• Manage the onboarding process from referral through admission coordinating caregiver hiring requirements member enrollment and required documentation.

• Guide caregivers through application completion compliance requirements orientation and timekeeping procedures providing consistent follow-up throughout the hiring process.

• Support member admissions by collecting required documentation communicating onboarding progress and addressing questions or concerns regarding the initiation of services.

• Respond to member and caregiver inquiries through phone chat text and email resolving issues and coordinating with internal teams and Case Managers as needed.

• Maintain accurate caregiver and member records in Salesforce and other tracking systems monitor onboarding progress and support health plan coordination closed-loop referral requirements and HIPAA compliance.

This is a hybrid position coming into the El Segundo office 1x per month.

Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs employees may be required to work any scheduled shift within these operating hours.

What You Bring to the Table :

Qualifications

• High school diploma or GED required; bachelors degree preferred.

• Minimum 1 year of customer service experience or experience in a service-oriented role.

• Experience supporting customers or applicants through onboarding enrollment or other multistep processes.

• Ability to work independently manage multiple priorities and meet deadlines in a fast-paced environment.

• Spanish-speaking ability preferred.

Skills

• Customer service and relationship building

• Strong written and verbal communication

• Organization time management and attention to detail

• Problem solving sound judgment and adaptability

• Microsoft Office proficiency and accurate recordkeeping

What We Bring to the Table:

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity or sexual orientation. Additionally 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review should criminal history have a direct adverse and negative relationship 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point 24 Hour Home Care will review the prospective hires written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

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• By Web: Phone:

For California applicants: by applying for this position you acknowledge and consent to the collection use and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$23 - $24.84 USD

Required Experience:

IC