Network Operations Technician
LanceSoft Inc
This is a Night Shift.
Job description:
EEO Employer
Minorities/ Females/ Disabled/ Veterans/ Gender Identity/ Sexual Orient
//*
Job description:
- Perform pro-active monitoring of Client network, server, and application infrastructure.
- Quickly identify infrastructure service degradations and failures using monitoring tools, management systems, and vendor specific utilities.
- Actively troubleshoot high priority multi-user impact events escalating as business needs dictate.
- Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events.
- Maintain tickets, logs, and records in accordance with ITIL best practices via Client SOPs.
- Utilize NOC run-book guidelines for first level break/fix restoration needs.
- Initiate and coordinate outage conference bridges as part of the outage management process.
- Support team members in dealing with large scale network events.
- Monitor weather conditions across the Client and escalate to appropriate regional hospitals, clinics, and emergency management services.
- Minimum of 3+ years working in a Network Operations Center(NOC) or Service Desk\Server administrator type of role
- Good knowledge of troubleshooting, identification, isolation and resolution of network related issues
- Foundational knowledge of ITIL principles and HIPAA compliance
- Proven ability to work in a fast-paced, high pressure and ever changing environment
- Strong customer service skills
- Strong technical and trouble shooting skills
- Proven analytical skills
- Ability to multi-task
- Excellent written and verbal communications skills
- Must have the desire to learn
EEO Employer
Minorities/ Females/ Disabled/ Veterans/ Gender Identity/ Sexual Orient
//*
Vacancy posted 5 days ago
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