Clinical Resilience and Systems Preparedness Director

Clinical Resilience And Preparedness Director

The Clinical Resilience and Preparedness Director is responsible for developing, leading and sustaining the organization's enterprise strategy for managing extended unplanned downtime of critical clinical systems and applications. This leadership role will ensure the clinical readiness for the organization in the event that Epic or any critical clinical application system goes down and that patient care can continue with minimal disruption. The Clinical Resilience and Preparedness Director will oversee the preparedness, documentation response & recovery and business continuity planning activities for the health system. This leader will work across teams and disciplines, partnering with executive leadership, clinical operations, IT, Epic, Cyber, Risk Management, Compliance, Revenue Cycle, HIM, Marketing and our Community Connect partners to ensure clinical downtime readiness.

Qualifications

Education:

• Bachelor's Degree: Related Field or
• Bachelor's Degree: Health Care Leadership or
• Bachelor's Degree: Computer and Information Science

Work Experience:

• Epic Downtime Planning, Recovery, & Readiness
• Clinical Downtime System Preparedness
• Developed & Led Enterprise Downtime Drills
• Disaster Recovery Planning within a Health System
• Related Healthcare - 5 years
• Leadership - 3 years
• Project Team Leadership

Skills & Knowledge:

• Demonstrated, relevant experience leading large and complex projects and servant leadership.
• Demonstrated high customer service and service recovery skills.
• Demonstrated exceptional communication and negotiation skills.
• Demonstrated success working in a matrixed work environment.

Responsibilities:

• Partner with executive leadership, clinical operations, IT, Epic, Cyber, Risk Management, Compliance, Revenue Cycle, HIM, Marketing and our Community Connect partners
• Ensure clinical downtime readiness in the event of a system outage of major clinical applications, including Epic.
• Establish a readiness strategy for our workforce and Community Connect partners.
• Ensure Clinical Downtime Readiness
• Standardized downtime procedures across all hospitals and ambulatory areas.
• Ensure paper chart packets readily available in all inpatient units, ambulatory offices and procedure areas.
• Oversee downtime procedures including workflows for order entry, positive patient identification, radiology and lab requisitions, admission/discharge/transfer bed management and other clinical care processes
• Ensure safe patient care when core clinical IT systems are unavailable.
• Responsible for the ongoing creation, standardization and revisions of the paper downtime forms.
• Ensure downtime kits containing paper charts and supplies are distributed and maintained in all clinical areas and departments.
• Ensure a minimum of one week of supplies are available across the enterprise for all clinical departments.
• Oversee annual downtime drills for the organization including inpatient units, office and procedural areas.
• Ensure annual competency validation for all clinical and support team members including Physicians, Advanced Practice Providers, Pharmacists, Health Care Techs, Laboratory, Radiology, Cardiology, Emergency Department and procedural team members. All clinical support staff and ancillary departments such as dietary, transport, are to be included.
• Partner with Clinical Education team.
• Create and lead a Clinical Resilience and Preparedness governance committee.
• Identify clinical lead champions from Nursing, Providers, Pharmacy and other clinical areas to participate in drills and support downtime operations.
• Establish a downtime Command Center structure to be utilized during extended system outages.
• Identify and establish plan for access to clinical staff schedules for providers, nurses and other key staff members. Lead annual failover testing with Epic's Publicly Accessible Gateway (PAG) and Isolated Recovery Environment (ICEBOX) in collaboration with team members from IT, Epic, Cyber, Clinical and Community Connect partners.
• Oversee unit simulations and drills.
• Partner with IT, Telecommunications, Marketing and Operational teams
• Ensure a robust communication strategy and plan in the event of a clinical system downtime.
• Applies strong knowledge of healthcare operations, proven communication, problem solving, critical thinking and management skills that promote patient safety and workflow efficiencies for the clinical team members, including our Community Connect partners, during a system downtime process.
• Develop and manage recovery and data reentry procedures after clinical systems have been restored.
• Serve as the leader for data reconciliation, EHR restoration and documentation recovery.
• Collaborate with HIM and Revenue Cycle to determine prioritization and process for scanning paper documents and workflows to reconcile key documentation including notes, orders, medications, patient history, etc. as well as coding and billing.
• Assumes responsibility for personnel related duties that include interviewing, disciplinary actions, payroll reporting, scheduling paid leave, and enforcing requires rules and regulations.
• Monitors employee performance
• Ensures timely communications for the purpose of goal setting, performance evaluations, wages increase and continued personal actions.
• Direct various personnel functions including, but not limited to, hiring, performance appraisal, promotions, transfers and disciplinary issues.