Supervisor, Gateway Clearance - STAR AM (Tues - Sat, 9 a.m. - 5:30 p.m.)

We have an immediate career opportunity for a qualified Supervisor, Gateway Clearance. The Supervisor verifies tariffs, price conversions, weight, and volume of merchandise exported/imported to/from foreign destinations. The supervisor examines various documents including invoices, bills of lading, and shipping statements. The supervisor ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products. The supervisor may contact customs officials to obtain release of incoming freight and resolve delays. Key Responsibilities Manages and coordinates customs clearance activities in the customs house brokerage or gateway environment in an efficient and cost‑effective manner Ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products being shipped through all DHL facilities Establishes, monitors, and revises policies, procedures and service standards for customs clearance operations Ensures all policies and procedures are consistently administered Responsible for meeting key performance indicators targets for a given product Supervises a staff of approximately 30 with two direct reports. This person will be responsible for hiring, coaching, training, and developing subordinate staff Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes Skills & Qualifications Complete understanding and wide application of principles, theories, and concepts in function or business area An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action Typically requires BS/BA and 3-5 years’ experience in related field, including at least one year of supervisory experience Professional certification required in some areas This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process. Anticipated Shift: Tuesday - Saturday, 9 a.m. - 5:30 p.m. Employee Benefits & Incentives Competitive Pay Bonus/Incentive Programs Retirement Savings – 401K with company match Medical, Dental, Vision, well‑being programs Tuition Reimbursement Generous Paid Time Off – Starting at 4 Weeks (PT/FT) Paid Leave Employee Discount Program Employee Assistance & Work Life Program Outstanding training opportunities DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr Ultimate.ai