Production Manager in Training

Job Description

Job Description

ESSENTIAL EXPECTATIONS

Customer Service Expectations

Serving customers at Goodwill has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.

Diversity, Equity, And Inclusion Expectations

Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.

Safety Expectations

At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.

POSITION EXPECTATIONPOSITION EXPECTATIONS

Position Summary

​​The Production Manager in Training is responsible for learning all aspects of the Production Manager role. The Production Manager in Training reports to the Store Manager and is responsible for all production goal tracking, quality, and quantity checks as well as managing the retail production staff. The position acts as primary key holder and fills in for the Store Manager when they are out of the store. ​

Responsibilities

• ​​ Achieves daily, weekly, and monthly production goals for the store, reaching out to senior management when short on donations.
• ​Ensures every rack/cart of processed goods receives a quality, quantity review.
• ​Performs salvage audit daily to ensure the quality of the donated goods on the floor and makes sure quality donations are not in salvage processing.
• ​Communicates with the Store Management Team the Central Warehouse needs to ensure production and sales goals will be met.
• ​Sorts and ensures training for E-Commerce categories, brands, etc.
• ​Handles computer interaction for emails, reports, and other required communication to management.
• ​Trains and coaches team members to follow the Production Manual Guidelines, Picture Process Maps (PPM’s), production metrics and pricing guidelines. Holds team members accountable for meeting processing goals.
• ​Ensures quality customer service is presented and provided by team members in a timely and courteous manner to all customers, donors, and other team members.
• ​Ensures that the store surrounding premises are kept clean and free of safety hazards, and safety procedures are understood and followed by all team members.
• ​Provides general Store Management when the Store Manager is out of the office.
• ​Collects all found money and donated jewelry daily and hands in daily. Processes necessary paperwork and subsequent functions. Jewelry is to be sent back to e-collectibles.​
• Assists in any other projects or tasks as determined by management.

Core Competencies

Leadership

Sets and enforces standards. Applies organization core values to guide decision making. Works well with others and encourages teamwork and development. Displays initiative. Self-confident and motivates others. Fair and consistent when evaluating or modifying behaviors in others. Celebrates and rewards accomplishments.

Job Knowledge

Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations. Follows policies, procedures, and safety protocols.

Accountability

Results oriented. Sets goals, accepts responsibility for achieving results, and quality of work. Takes ownership, remedies errors, and learns from mistakes. Responds professionally to constructive criticism.

Communication

Possesses effective verbal/non-verbal, written, listening, and digital skills. Articulates complex and simple thoughts proficiently with colleagues, supervisors, direct reports, and customers. Effectively persuades and affects change.

Professionalism

Consistently conducts self in a competent, skilled and responsible manner. Performs to the highest standards with dedication, ethics, and integrity. Depicts the brand and represents the business appropriately.

Job Specific Competencies

Initiative

Proactively evaluates, selects and takes action to solve current and potential problems. Meets objectives with a sense of urgency. Identifies new opportunities before being asked.

Productivity

Effectively problem solves while managing workload and time. Work produced om am accurate, consistent manner, Prioritizes and efficiently meets goals, objectives and deadlines. Assists other productivity. Makes a meaningful difference.

Dependability

Meets deadlines and works autonomously. Focused, punctual, and maintains consistent attendance. Accountable and can be relied upon during challenging and unexpected situations.

Quality Focused

Strives for excellence. Organized, methodical, accurate and thorough. Understands scope of responsibility. Improves performance and outcomes. Problem solves and manages time restraints. Maintains the highest level of product and customer experience. Develops and implements best practices and accreditation standards.

Results Oriented

Defines and exceeds goals with resolve and ingenuity. Designs and implements plans. Possesses vision and identifies steps for achievement. Ambitious and goes above and beyond expectations. Assesses and revises strategies based on outcomes.

Education, Experience and Requirements

Required

• ​​Proven reliability in meeting attendance expectations
• ​Team members in this position may be required to travel at a moment’s notice or be transferred to other Goodwill retail stores, based on business operational needs.
• ​Must be able to continuously perform repetitive work at a set pace.
• ​Proficiency with Microsoft Office suite, including a strong emphasis on Word and Excel
• ​Must possess strong interpersonal skills with excellent communication skills.
• ​Must be able to operate and obtain certification for the use of the stacker.
• ​Exhibits a high level of integrity and business ethics.
• ​Exhibits a high level of adaptability and flexibility. ​

Preferred

• ​​ High school/ GED completion preferred.
• ​Minimum of 3 years of retail production supervisory experience preferred.
• ​Minimum of 3 years of goal setting and tracking experience preferred.
• ​Minimum of 3 years of handling salvage or simple type of audits preferred.
• ​Bilingual (English and Spanish) a plus.​

Environmental Factors

• ​​ Duties will be conducted at the Retail Stores, Central Warehouse, or other assigned Goodwill locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust, animal hair, and sometimes humidity. ​

Physical Factors

• ​​ Must be able to lift, carry, push, and pull minimum of 50 pounds.
• ​Must be able to tolerate prolonged standing, walking, reaching, stooping, lifting, pulling, bending, kneeling. ​