Bilingual Client Loyalty Specialist

Job Description

Job Description

At Your Home Sold Guaranteed Realty - The Salas Team, we're on a mission to be the best place to work, buy, and sell real estate. As a Bilingual Client Loyalty Specialist, you’ll play a crucial role in supporting our "Go Serve Big" mission—a philosophy rooted in putting others first, ensuring you’ll always feel valued. You’ll be at the forefront of building and maintaining strong relationships with our diverse clientele, helping them navigate their real estate journeys with ease and confidence.

In this role, you’ll leverage your language skills to foster connections and deliver exceptional service, making each client feel heard and understood. We’re looking for someone who is passionate about creating positive experiences and eager to contribute to a supportive and innovative work environment. Here, you’ll find opportunities for growth, competitive compensation, and a team that truly values your unique contributions. Join us on this transformative journey and see how your success is guaranteed when you put others first.

Key Perks:

• 401(k) with Company Match – Grow your savings for the future while we invest in you, too.

• Paid Holidays – Enjoy time off to celebrate and recharge throughout the year.

• PTO – Take well-deserved breaks with paid time away.

• Paid Sick Leave – Rest easy knowing you have paid time off when you’re under the weather.

• Health Benefits – We provide comprehensive health benefits to support your well-being.

• Dental & Vision Insurance – Additional coverage to keep you and your family healthy.

Team & culture: Collaborative, training-focused team with clear production expectations. We provide coaching and full transaction support to deliver exceptional client service. We value professionalism, a service-first mindset, and community involvement.

Compensation:

$15 hourly plus bonuses

Responsibilities:

What you’ll do:

• Connect with current and past clients by phone to strengthen long-term relationships

• Answer questions, resolve concerns, and provide exceptional customer service in both English and Spanish.

• Maintain accurate client records and follow-up schedules

• Have opportunities to grow in a real estate career if you pursue a real estate license

• Meet daily activity goals while maintaining a professional, consultative approach

What success looks like at 6 months:

• High enrollment rate, consistent call metrics, and high client satisfaction scores

Qualifications:

What you bring (must-haves):

• Fluent in both English and Spanish (spoken and written).

• Strong customer service and phone skills

• Comfortable making outbound calls and engaging clients over the phone.
  

• Nice-to-haves:

• Sales or call-center experience

• Texas real estate license or pursuing growth opportunities

About Company

• Backed by our "Go Serve Big" mission statement, Your Home Sold Guaranteed Realty strives to be the best place to work, buy, and sell real estate guaranteed.
• Our "Go Serve Big" mission is a give-back, pay-it-forward approach for our agents and their clients. When you put others first, you will never be second is one of the core values at the company.
• We look forward to your application since the right people are the defining difference in the success of any company!