Customer Service Representative

Job Description

Job Description

Harper Inspection Services is seeking a full-time Customer Service & Scheduling Coordinator to help deliver an exceptional experience for clients and real estate partners. This position serves as the first point of contact for buyers, sellers, and agents, making it one of the most important roles within our company.

The ideal candidate is friendly, organized, detail-oriented, and enjoys helping people. You will spend much of your day answering phones, scheduling inspections, coordinating appointments, communicating with clients and agents, and ensuring every inspection runs smoothly from booking through report delivery.

This role requires someone who can confidently multitask in a fast-paced environment while maintaining a positive attitude and providing outstanding customer service. You will be responsible for keeping schedules organized, following up with clients, supporting office operations, and identifying opportunities to recommend additional inspection services when appropriate.

If you enjoy talking with people, solving problems, staying organized, and being a key part of a growing team, we'd love to meet you.

Compensation

• Full-Time Position
• $15 per hour
• Approximately 40 hours per week
• Opportunities for growth and advancement based on performance

$15 hourly

Success in this position requires excellent communication, strong organizational skills, and a genuine desire to help people. As a key member of our team, you will play an important role in creating a positive experience for clients, supporting our inspectors, and helping keep daily operations running smoothly.

Responsibilities

• Answer incoming phone calls and assist clients with scheduling inspections
• Coordinate inspection appointments with buyers, sellers, and real estate agents
• Explain inspection services, pricing, and available add-on services
• Recommend additional services when appropriate to meet client needs
• Respond promptly to phone calls, emails, and text messages
• Confirm appointments and ensure inspection files are complete
• Maintain accurate client records within the company's software systems
• Follow up with clients and agents regarding inspections and reports
• Assist with CRM management, newsletters, and client communications
• Support inspectors and management with administrative tasks
• Help maintain office organization and daily operational efficiency

We are seeking a dependable, professional, and customer-focused individual who thrives in a fast-paced environment. The ideal candidate is highly organized, communicates effectively, takes initiative, and enjoys building positive relationships with clients and real estate professionals. The qualifications below represent the skills and experience necessary to succeed in this role.

Requirements

• High school diploma or equivalent
• Minimum 2 years of customer service experience
• Minimum 2 years of office administration, scheduling, or coordination experience
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Professional phone etiquette
• Proficiency with computers, email, and basic office software
• Ability to work independently and as part of a team
• Dependable attendance

Preferred Qualifications

• Experience in real estate, home inspections, insurance, title, mortgage, or property management
• CRM experience
• Sales or upselling experience
• Marketing or social media experience
• Experience working in a service-based business

Why Join Harper Inspection Services?

At Harper Inspection Services, our mission is simple: To Educate is to Empower. We help homebuyers make informed decisions by providing thorough inspections and exceptional customer service.

We believe in professionalism, integrity, accountability, and teamwork. Our goal is to create a positive experience for every client and real estate partner we serve.

As a growing company, we value employees who take initiative, communicate well, and genuinely enjoy helping people. We offer a supportive, family-oriented work environment where your contributions matter and opportunities for growth are available. If you're looking to be part of a team that takes pride in serving others and making a difference, we'd love to meet you.