L2 Tech Support Engineer - 1 or 2 years experience
TWO95 International
L2 Support Professional
We are seeking a motivated L2 Support professional with 1 to 2 years of experience to join our dynamic team.
In this role, you will provide Level 2 technical support, troubleshoot hardware and software issues, and ensure reliable IT operations for our clients.
Key Responsibilities:
- Provide timely and efficient Level 2 support for hardware, software, and network issues.
- Diagnose and resolve complex technical problems escalated from Level 1 support.
- Document support activities and solutions in the ticketing system.
- Assist in system installations, configurations, and upgrades.
- Collaborate with other IT teams to ensure seamless service delivery.
- Maintain IT infrastructure by performing regular maintenance and updates.
Vacancy posted 1 day ago
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