Candidate Care Lead

Candidate Care Lead – Raleigh, NC - Excellent Benefits - High-Growth Environment

An exciting opportunity has opened for a Candidate Care Lead to join our rapidly expanding US team in Raleigh.

QCS Staffing has delivered specialist talent solutions across three of the world's fastest-growing sectors since 1992. With 150+ employees across the US, UK, and Europe, we continue to scale at pace - and we're looking for ambitious people to grow with us.

In just three years, our US business has grown from launch to a $100M operation. That trajectory is powered by disciplined execution, strong leadership, and a platform built for high performance. Now, we're entering our next phase.

Our 2028 Vision

By the end of 2028, our US business will be:

• A $200M revenue business
• Ranked among the Top 5 Largest Life Sciences staffing firms in North America

Joining now means stepping into a pivotal role at a defining moment in our growth.

What We Offer:

• Hybrid working
• Casual dress code
• Bonus scheme and uncapped commission
• Healthcare contribution
• 20 days PTO increasing with tenure plus public holidays
• Structured promotional career paths
• Early finish Friday
• 401K
• Regular socials and activities
• Free electric car charging ports

What You'll Do:

• Act as the primary point of contact for contractors throughout their assignment lifecycle.
• Build strong, long-term relationships with contractors and delivering an exceptional experience from onboarding through to assignment completion.
• Support contractor onboarding and ensuring all compliance, payroll, timesheet and administrative processes are completed accurately.
• Manage contractor queries and providing ongoing support throughout active assignments.
• Work closely with Sales, Finance, Compliance and Operations teams to ensure a seamless contractor journey.
• Support contractor extensions, retention initiatives and redeployment opportunities.
• Maintain accurate records and contractor activity within Bullhorn and internal systems.

What You'll Bring:

• Experience supporting contractors, candidates, clients or recruitment teams within an agency recruitment environment.
• Strong understanding of the contractor lifecycle, including onboarding, compliance, payroll coordination, timesheets and ongoing contractor care.
• Excellent relationship-building skills with the ability to manage multiple stakeholder relationships effectively.
• Strong organisational skills and exceptional attention to detail.
• Ability to prioritise competing demands and thrive in a fast-paced, high-growth environment.
• Experience using Bullhorn or similar CRM/ATS platforms would be advantageous.

Why Now?

The next two years will define our trajectory. We're not just expanding - we're establishing ourselves as a dominant force in North American Life Sciences staffing.

If you want to be part of a high-growth journey where your leadership will directly shape the future, now is the moment to join.

Apply today and be part of the journey.