Office Manager / Customer Experience Coordinator

Job Description

Job Description

Creative Ironworks / Black Hills Powder Coating is looking for an organized, customer-focused Office Manager / Customer Experience Coordinator to join our team in Rapid City.

This position is the face of our company and the first point of contact for our customers. Every powder coating project begins with the Office Manager, making this role essential to delivering the outstanding service and quality our customers expect.

The ideal candidate enjoys working with people, thrives in a fast-paced environment, and takes pride in keeping projects organized from customer intake through completion.

Responsibilities

• Welcome customers and receive incoming powder coating projects

• Discuss customer needs and prepare accurate work orders

• Coordinate incoming jobs with the production team to ensure projects move efficiently through the shop

• Answer phones, emails, and customer inquiries in a professional and friendly manner

• Communicate with customers regarding project timelines, status updates, and completed work

• Maintain customer files, work orders, and office records

• Oversee the day-to-day administrative operations of the office

• Assist with employee onboarding, personnel records, and general HR administration

• Order and maintain office supplies and coordinate office needs

• Support management with reporting, scheduling, and process improvements

Qualifications

• Excellent customer service and communication skills

• Strong organizational and multitasking abilities

• Ability to prioritize and manage multiple projects in a fast-paced environment

• Office management, administrative, or customer service experience preferred

• HR or employee onboarding experience is a plus

• Proficiency with Microsoft Office (Word, Excel, Outlook)

• Experience with QuickBooks is helpful but not required

• Professional, dependable, and detail-oriented

• Ability to work independently while collaborating effectively with the production team

Why Join Our Team?

Creative Ironworks / Black Hills Powder Coating has built a reputation for quality craftsmanship, exceptional service, and strong customer relationships. As our Office Manager / Customer Experience Coordinator, you’ll play a key role in creating a positive experience for every customer while helping keep our operation running efficiently.

We’re looking for someone who enjoys solving problems, building relationships, and taking ownership of their work. If you’re organized, dependable, and enjoy being the person who keeps everything running smoothly, we’d love to meet you.

Benefits

• Competitive pay based on experience

• Health insurance

• 401(k)

• Paid holidays

• Paid time off

• Year-end bonus

• Stable, full-time employment

• Opportunities for professional growth and advancement

Join a team that values quality, teamwork, and exceptional customer service.

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