Revenue Quality Manager

Job Description

Job Description

Riverstone Logistics (RLX) is a big and bulky supply chain powerhouse delivering seamless final mile, middle mile, warehousing, fulfillment, and storage solutions through a nationally integrated platform.

Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight, we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States.

We are a purpose-driven company. We exist to use our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. That purpose shapes how we lead our teams, how we partner with our customers, and how we take ownership of every delivery.

Our people, who we call "Extra Milers", bring genuine integrity and care to every mile. If you lead well, communicate with clarity, and want your work to mean something, we want to meet you. If you're looking for a place where people genuinely matter, you've found it.

The Revenue Quality Manager is responsible for performing in-depth data analysis on uncollected and aged invoices to assess and conclude on the collectability and overall quality of billed revenue. This role leverages internal systems (e.g., NetSuite, billing and settlement platforms, operational data sources) and external systems and user interfaces (e.g., client billing portals, deduction and chargeback platforms, AP workflows) to research, quantify, and report on revenue-at-risk across RLX's client base, with particular attention to large national retail accounts. This role partners closely with Accounting, Operations, Software Developers/IT, Sales, and Client Success to identify root causes of invoice errors, customer disputes, and aging receivables, and delivers clear, data-driven conclusions to the SVP of FP&A and Finance leadership to support reserve, forecasting, and revenue quality decisions and process improvements.

Competencies:

• Customer Focus
• Driver for Results
• Ethics and Values
• Problem Solving
• Action Oriented
• Functional/Technical Skills
• Integrity and Trust
• Analytical Rigor
• Intellectual Horsepower
• Perseverance
• Timely Decision Making
• Time Management

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

• Analyze populations of disputed, uncollected and aged invoices across all business segments at RLX to assess collectability and revenue quality
• Leverage internal systems (NetSuite, billing/settlement platforms, operational data), external systems and client-facing user interfaces (customer AP portals, deduction/chargeback platforms, credit tools) to research and validate disputed, short-paid, or aged invoices
• Conduct root-cause analysis on recurring billing, invoicing, or contract issues driving rejections, disputes, short-pays, or write-offs, and recommend upstream process improvements in partnership with Operations, Billing, and IT
• Document and continually improve standard operating procedures for billing processes across all clients and services
• Build and maintain analytical models, aging schedules, and dashboards tracking DSO, aging buckets, dispute drivers, and collectability probability by client, client segment, and business line
• Partner cross-functionally to resolve invoice-level issues and escalate systemic risks
• Quantify revenue-at-risk and prepare data-supported conclusions and recommendations regarding collectability for review by FP&A and Accounting leadership
• Monitor billing, remittance, and deduction/chargeback patterns specific to large national retail clients and other Fortune 500-scale accounts, given their outsized impact on revenue quality
• Prepare recurring and ad-hoc reporting and executive-ready summaries for the SVP of FP&A on revenue quality trends, collectability risk, and large account exposure
• Support period-end close cycles with schedules, analysis and commentary documenting reserve estimates, aging analysis, and revenue quality
• Maintain clear documentation of methodology, data sources, and definitions used in revenue quality metrics, consistent with RLX's governed analytics standards
• Performing other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities):

• Bachelor's degree in Accounting, Finance, Business Analytics, or a related field
• 3+ years of experience in accounting, audit, or finance related field, including revenue analysis, billing, collections, credit, or a related analytical finance function, ideally within a fast-paced, high-volume, dynamic environment
• Experience with billing, revenue, and collection activity for complex national retail accounts or Fortune 500-scale customers (e.g., major retailers), including familiarity with customer billing portals, deduction/chargeback processes, and AP workflows
• Advanced Microsoft Excel skills (advanced formulas, arrays, large dataset management)
• Experience with accounting/ERP systems (e.g., NetSuite) and billing or settlement platforms
• Strong analytical and problem-solving skills, with the ability to translate large, complex datasets into clear, defensible conclusions
• Excellent written and verbal communication skills, including the ability to present findings and recommendations to senior finance leadership
• High degree of accuracy and attention to detail, with the ability to manage multiple priorities and deadlines
• Ability to work independently and cross-functionally across Accounting, Billing, Operations, Sales, and Customer Success
• Confidentiality and sound judgment in handling client and financial data

Preferred Qualifications (Knowledge, Skills, and Abilities):

• Experience in third-party logistics, transportation, freight, or supply chain industry, or experience with retail
• Prior experience supporting revenue assurance, credit risk, or investor/financial reporting functions
• Experience with BI and analytics platforms such as Power BI, Domo, or Snowflake
• CPA or similar certification

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work areas and move/manipulate various objects. This position may require extended work hours and travel.

Notes:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.