Sales Representative - Upsell

Job Description

Job Description

For more than 40 years, Connect America and our family of brands,including Lifeline,have empowered aging individuals and at‑risk populations to live safely and independently at home. As North America’s largest independent provider of connected care, we offer innovative, easy‑to‑use technologies that bridge the gap between individuals, care partners, and healthcare providers. Our solutions support safety, enable earlier interventions, reduce hospitalizations, and bring peace of mind to an estimated 10 million lives every year.

We are proud to be recognized as one of Philly Happening’s Best Places to Work , and our customer service team has earned Today’s Caregiver’s Best Service Award . At Connect America, we value ethical, respectful treatment of our customers and our team, and we work collaboratively to create meaningful solutions.

Our headquarters are located just outside Philadelphia in Bala Cynwyd, PA. Learn more at

Position Summary

We’re seeking a motivated Sales Representative (Upsell) to help grow and retain our 350,000 direct‑to‑consumer subscribers. You’ll work with warm leads all existing customers, to understand their needs, ensure satisfaction, and recommend additional products and services that enhance their safety and independence.

This role is ideal for someone personable, driven, and excited by the opportunity to make a real difference.

What You’ll Do

• Engage and retain existing customers by delivering exceptional customer experiences
• Identify customer needs and upselling appropriate products and services
• Contact current subscribers to ensure satisfaction and promote additional offers
• Use product knowledge to guide customers to the best solutions
• Maintain accurate notes, statuses, and orders within Salesforce
• Support team operations through additional tasks as needed

What You Bring

• Strong communication skills, both verbal and written
• Comfortable using sales platforms, CRM systems, and Microsoft Office
• Confident, motivated, and able to present product information effectively
• 6+ months of high‑volume call center and dialer‑based sales experience required
• 1–2 years of sales or account management experience with a track record of upselling preferred
• Comfortable working in a fast‑paced, high‑volume outbound call center environment
• Must be 18+
• High School Diploma or GED required; college degree preferred
• Ability to work both independently and collaboratively
• Self‑starter who thrives in a growing, fast‑paced organization

Compensation & Benefits

• $10/hour (or state minimum wage if higher than $10) + commission with a weekly minimum guarantee.
• Unlimited earning potential, top performers earn over $100,000 annually
• Monthly performance incentives and contests
• Ongoing training and career development opportunities
• Medical, dental, life, and disability insurance options
• Paid Holidays and Paid Time Off
• 401(k) with company match
• Opportunity to work 100% remote

Connect America is a drug‑free workplace and an Equal Opportunity Employer. We participate in E‑Verify to maintain a lawful workforce.