Credit and Collections Manager

Job Description

Job Description

Robert Half Permanent Placement is partnering with a leading manufacturer Lancaster, NY on their search for a Credit and Collections Manager to join their team due to an upcoming retirement. Starting salary is $65,000 - $85,000 d epending on experience and includes a comprehensive benefits package, excellent perks, and an extremely generous bonus structure after one year of employment.

 

Responsibilities include but not limited to:

 

• Leads credit and collections operations, overseeing customer credit analysis and maintenance of accounts receivable balances while reporting to the Director of Finance
• Supervises Accounts Receivable representative and partners with Human Resources on hiring strategies and making final hiring decisions for open department roles
• Manages team training on company and department policies, procedures, and best practices, and coordinates training needs with the training department
• Oversees employee scheduling, time-off requests, workload distribution, performance reviews, and employee relations matters such as discipline and termination with Human Resources support
• Reviews daily past-due balances in Oracle ERP to identify customers requiring payment follow-up and prepares customer accounts receivable aging reports
• Works with managers and sales staff on major delinquent accounts that need escalated credit review or customer attention
• Evaluates customer credit applications, researches financial information, and makes recommendations to the Director of Finance on credit terms
• Reconciles cash receipts to customer accounts, follows up with customers on expected payment dates, supports management projects, and maintains confidentiality and ethical standards

• Requires a minimum 2-year college degree in accounting plus at least 2 years of related work experience
• Must be comfortable using Microsoft Office and general computer systems
• Needs strong core competencies including attention to detail, advanced written and verbal communication, customer service focus, integrity, quality orientation, and teamwork
• Expected to demonstrate a positive attitude, follow through on commitments, solve problems proactively, go above and beyond for customers, and stay focused on outcomes and accountability