Client Administrator - Property & Casualty

The Plexus Groupe is currently looking for candidates who dream big. We have an opening for a Client Administrator – Property & Casualty in our Deer Park, IL office. 

Do you enjoy working with best-in-class solutions? Do you want to be part of a company growing faster than ever? If so, you will want to read on!

Summary :

The Client Administrator position provides technical and administrative insurance support. This involves interaction with clients as well as carriers to provide day-to-day service needs to insureds and prospects.

Job Responsibilities :

• Prepare insurance summaries, proposals, loss summaries, property/vehicle and other schedules as required with strict attention to detail and uniformity.
• Respond to internal and external inquires which includes faxes, emails, and phone calls.
• Process certificates of insurance, generate auto ID cards, assemble and prepare policy delivery for clients.
• Determine if direct or agency billing is appropriate, and invoice accordingly based on payment plan.
• Request quotes from finance company, send and follow-up with insured to bill accordingly if plan is accepted.
• Resolve payment and billing issues with accounting department.
• Checks policies and endorsements for accuracy in a timely fashion to meet internal service standards.
• Reviews audits of policies and verify with client for accuracy, facilitates corrections as needed between client and carrier.
• Performs timely follow-up and resolution related to cancellations and waivers of premium.
• Handles any payment collection issues with help of Client Executive where needed.
• Completes all suspense items accurately and timely.
• Obtain and provide clients with workers compensation notices.
• Assistance with phone rotation for Receptionist.
• Any other duties as requested by management.

Required Experience:

• BA/BS Degree or equivalent experience. 
• 1-year small commercial lines insurance experience preferred.
• Illinois Property and Casualty Agents license required after the start of employment.
• High level knowledge of computer and word processing programs such as Microsoft Office Programs (Word, Excel, Outlook), and agency management systems.
• Provides accurate and timely responses to clients, potential clients, and carriers.
• Ability to work independently, as well as in coordination with other members of team.
• Ability to set priorities and manages workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
• Working knowledge of P&C insurance products and usage preferred.
• Expected to maximize efficiencies using good organizational skills to prioritize and complete tasks in requested timeframes.
• Ability to communicate orally and in writing to others to explain complex issues, receives and interprets complex information, and responds in an appropriate, professional manner.
• Possesses analytical / problem-solving skills.
• Detail-oriented and learns quickly.
• Respond to client needs with a sense of urgency.

Position Type and Expected Work Hours:
This is a full-time position. The associate must work 40.0 hours each week to maintain full-time status. Days and hours of work are Monday through Friday, 8:00am to 5:00 pm, with some flexibility in hours. 

Compensation and Benefits:
This is a non-exempt position and the approximate range for the hourly rate is $23.00 - $25.50 per hour. Please note the range provided is a good faith estimate at the time of the posting. Actual compensation within that range is based on a wide variety of factors unique to each candidate, including but not limited to, individual qualifications, depth of experience, knowledge, skills, applicable certifications, and physical work location(s).

The Plexus Groupe offers a comprehensive benefits package and perks for regular, full-time positions. Please access the following link for additional details:

At The Plexus Groupe, we believe in putting people first, focusing on value, service and lasting partnerships, providing authentic leadership, embracing a team approach to drive accountability and innovation, and delivering straight talk to our clients and employees. Learn more about why we are #ProudlyPlexus

The Plexus Groupe is a Top 100 independent insurance advisory firm, backed by our knowledgeable team, cutting-edge resources, and a global network of partnerships. We specialize in comprehensive services across Benefit Administration Technology, Business Insurance, Employee Benefits, Private Client, and Retirement Services.

As a proud partner of Assurex Global —the world’s largest association of privately held insurance brokers—our risk management professionals provide tailored solutions to meet the diverse needs of our clients worldwide.

Headquartered in Deer Park, IL, with additional offices across the U.S. The Plexus Groupe is an equal opportunity employer. Visit to learn more.