Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

ROLE DESCRIPTION: 
As a Customer Relations Representative - State Farm Agent Team Member with Marcus Sanchez - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.  

BENEFITS:

• Salary plus commission/bonus
• PTO
• No evening or weekend work
• Growth potential/Opportunity for advancement within my office

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. 

QUALIFICATIONS:

• Bilingual English/Spanish
• Dedicated to customer service
• Sales experience preferred
• Able to obtain Property and Casualty License
• Able to achieve mutually agreed upon marketing goals
• Interested in marketing products and services based on customer needs