Community Association Manager

Community Association Manager

Imagine being part of a fast-growing, tech-forward HOA management company where your career can truly take offand where your success is celebrated every step of the way. Welcome to RealManage!

We're not just expandingwe're thriving. And as we grow, so do the opportunities for our team members. At RealManage, you'll find a supportive, energetic culture that values your hard work, respects your time, and encourages you to reach your full potential.

RealManage is proud to be Certified by Great Place to Work, a globally recognized authority on workplace culture and employee satisfaction. This honor is based entirely on feedback from our own teamproof that our people love where they work.

When you join RealManage, you're more than just an employee. You are part of a close-knit, nationwide team that invests in your long-term success.

RealManage is one of the top community management firms in the U.S., ranked #3 out of 5,000+ companies nationwide. We operate in 16 states and Washington, D.C., serving a wide range of communitiesfrom HOAs and condos to luxury high-rises and master-planned developments. Our client list includes some of the country's most respected developers and builders.

We stand out for our innovative, tech-driven approach, combining cloud-based tools, mobile apps, and industry-leading expertise to deliver exceptional service at competitive prices.

Join RealManage and be part of a company that's leading the way in community managementwith heart, innovation, and a clear vision for the future.

The Community Association Manager (CAM) is the key ambassador and face of RealManage, responsible for leading the day-to-day operations of a portfolio of community associations. In this vital role, the CAM ensures professional, timely, and top-tier service that aligns with RealManage's core values, service level agreements, and guiding principles.

You'll work closely with the Director of Community Association Management (DCAM) and Boards of Directors to support smooth community operations, resolve issues efficiently, promote community harmony, and enhance the overall value and experience of each community.

By building strong, positive relationships with homeowners, board members, and vendors, you will play a critical role in delivering exceptional customer satisfaction and fostering vibrant, well-managed communities.

Essential duties and responsibilities include:

• Respond promptly to all emails and callswithin 24 hourswhile upholding RealManage's guiding principles.
• Oversee the daily operations of a portfolio of community associations, providing strategic and operational guidance to Boards of Directors.
• Serve as a trusted advisor to Boards, assisting with contractor selection, insurance coordination, and long-term planning.
• Lead, mentor, and support staff to foster professional growth and high performance.
• Build strong relationships with residents, promote clear communication and a collaborative community culture.
• Develop and execute strategic plans to enhance services, amenities, and operational efficiency.
• Ensure full compliance with governing documents, legal regulations, and industry standards.
• Manage vendor relationships, including bidding, contract negotiation, oversight, and issue resolution.
• Review, approve, and oversee vendor payments in coordination with community budgets.
• Prepare and manage annual budgets for multiple communities, ensuring accuracy and alignment with Board objectives.
• Collaborate with accounting on financial performance, including invoice processing, cash flow management, and variance analysis.
• Monitor collections and accounts receivable, initiating legal actions when necessary to protect association interests.
• Present clear, timely financial and operational reports to Boards and stakeholders.
• Provide consistent updates on community matterssuch as collections, compliance, service requests, and work orders.
• Oversee community projects (repairs, maintenance, improvements), ensuring quality, timeliness, and budget adherence.
• Implement risk management strategies and maintain proper insurance coverage; manage claims to resolution.
• Prepare for and conduct Board and Annual Meetings, including producing monthly management reports with actionable insights.
• Address escalated homeowner concerns professionally and effectively.
• Proactively identify opportunities for service and operational improvement.
• Participate in required team and training meetings to stay informed and up to date.
• Conduct all duties with the highest level of personal, professional, and ethical integrity.
• Analyze and navigate complex issues with sound judgment and problem-solving skills.
• Complete special projects and additional responsibilities as assigned by supervisor.

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on community needs. Reasonable accommodation may be made to enable qualified individuals to perform the essential functions of this position.

Qualifications:

• CMCA or state-equivalent certifications desired.
• Position requires driving - a valid DL and reliable transportation is needed
• Minimum 2-3 years in property management /community management experience in addition to other professional work experiences that demonstrate leadership capabilities.
• Proven ability to effectively manage and lead a team.
• Experienced in managing complex developer portfolios and relationships.
• Strong understanding of community association business and financial statements.
• Excellent organizational, time management, and communication skills.
• High integrity, honesty, professionalism, and customer service orientation
• Excellent verbal and written communication skills, with the ability to effectively engage with both internal and external customers.
• Proficiency in MS Office applications (Word, Excel, and Outlook).

Physical Requirements:

• Must be able to remain in stationary position 50% of the time.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, computer and printer.
• Constantly positions self to maintain files in file cabinets
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (within a few feet of the observer).
• Frequently move boxes weighing up to 20lbs across office for various needs
• Works in outdoor weather conditions while onsite at various communities.
• Occasionally ascends/descends a ladder or stairs.

RealManage is a values based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay and Benefits:

$60,000 to $70,000, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays