A/V Lead System Integrator

Job Description

Job Description

Job Title: A/V Lead System Integrator Location: Washington, DC Type: Direct Hire Work Model: Onsite – onsite Security Clearance: US Citizenship and ability to obtain a public trust or higher Responsibilities

• Lead the design, integration, configuration, and sustainment of enterprise A/V and conferencing systems across all CLIENT facilities
• Manage and maintain conference room technology, digital signage systems, and executive briefing environments to ensure reliable, high-quality operation
• Oversee integration of A/V systems with CLIENT's enterprise IT infrastructure, including Microsoft Teams Rooms, network connectivity, and endpoint management
• Lead planning and execution of A/V infrastructure upgrades, refreshes, and new installations
• Develop and maintain A/V system architecture documentation, diagrams, and configuration records
• Evaluate emerging A/V technologies and recommend solutions that align with CLIENT's enterprise environment and mission needs
• Provide direct, hands-on support for executive-level meetings, briefings, and high-priority events, ensuring seamless A/V performance
• Coordinate with CLIENT leadership, executive staff, and event coordinators to understand requirements and prepare A/V systems in advance of scheduled engagements
• Serve as the on-site technical lead for executive briefing center operations and high-visibility events
• Maintain on-call availability outside core business hours to support executive engagements and priority events as needed
• Develop and execute pre-event testing and validation procedures to minimize the risk of service interruptions
• Serve as the primary escalation point for all A/V-related incidents, ensuring timely and effective resolution
• Diagnose and resolve complex A/V system failures, integration issues, and performance problems independently
• Coordinate with network, Microsoft infrastructure, and NOC teams to resolve cross-domain A/V incidents
• Manage the A/V incident lifecycle in the Government ITSM platform, ensuring accurate and complete records
• Develop and maintain A/V troubleshooting runbooks, escalation procedures, and knowledge base articles
• Lead, mentor, and supervise A/V systems integration team members
• Assign and prioritize work across the A/V team in alignment with Sprint commitments and operational priorities
• Ensure team members are cross-trained and capable of supporting all A/V functions to maintain coverage continuity
• Conduct quality reviews of team members' work to ensure accuracy, completeness, and adherence to standards
• Support recruitment, onboarding, and professional development of A/V team personnel
• Lead integration and administration of Microsoft Teams Rooms and related conferencing technologies across CLIENT facilities
• Coordinate with the Microsoft Infrastructure team to ensure proper configuration, licensing, and management of Teams-based A/V endpoints
• Support troubleshooting and resolution of Microsoft Teams-related A/V issues in collaboration with the Microsoft Infrastructure team
• Stay current on Microsoft Teams Rooms updates, features, and best practices, applying improvements to CLIENT's environment as appropriate