Data Conversion Analyst (Remote)

About the job Data Conversion Analyst (Remote)Responsibilities100% RemoteResponsible for providing data analysis to recommend actions of a moderately complex nature to improve business processes to management.Gather, validate, and analyze data, to successfully manage internal performance reporting and messaging for OperationsAnalyze lost productivity within our BPO vendors and estimate budgetary impactsCompile and analyze interval call volume data and lost productivity risks and make short term schedule recommendations to create operational efficienciesOwn agent performance scorecards, published monthly, to assist management with performance managementTrack overtime from a productive and budgetary perspective and forecast expected monthly expense and requirementsPresent weekly staffing changes and assist in determining staffing needs to meet operational goalsAssist with labor requirement forecasting and make recommendations on the timing of staff additions based on historical behaviorsPerform frequent ad hoc reporting on demand to assist Operations management with decision makingQualifications3 years overall data analysis experience with proven experience in SQL, R, PowerBI, Looker or other data management/visualization tools.Bachelor's degree in Mathematics, Economics, Computer Science, or similar field.Ability to mine data, compile and manipulate in multiple systems/programs and analyze resultsSQL (Snowflake)RLookerPowerBIPythonAbility to create effective presentations for management.J-18808-Ljbffr