Service Operations Manager

Were looking for a Field Service Manager whos passionate about leading teams solving operational challenges and delivering exceptional service to hospital partners across the greater Cleveland area. Youll play a key role in ensuring our service model runs smoothly safely and efficientlysupporting frontline staff and improving patient environments. This is a non-sales non-engineering leadership role focused on service excellence and team management.

What Youll Do:

• Lead and support a team of 15 Field Service Technicians across many hospital sites.
• Coordinate installations service schedules and inventory with Plant Managers and Delivery Drivers.
• Train hospital staff and internal teams on product use safety and compliance.
• Conduct audits monitor service quality and drive continuous improvement.
• Build strong relationships with hospital personnel and attend facility meetings.
• Hire train and manage service staff including scheduling performance reviews and safety training.
• Maintain accurate records and ensure regulatory compliance.
• Collaborate with Sales and Regional Operations to support account growth and retention.

Must-Have Qualifications:

• Bachelors degree or equivalent experience.
• 5 years of leadership experience in a service-related industry (healthcare preferred).
• Strong communication project management and customer service skills.
• Experience managing teams budgets and operational KPIs.
• COVID-19 vaccination required.

Nice-to-Have Qualifications:

• Experience working in hospital environments or with healthcare clients.
• Familiarity with regulatory standards and safety protocols.
• Comfort using service tracking tools and reporting systems.

Physical Requirements:

• Lift up to 40 lbs and push/pull up to 500 lbs.
• Walk up to 2 miles per day and navigate staircases.
• Work in hospital environments and occasionally outdoors.

Why Youll Love Working Here:

• Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores
• 401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution) with match starting Day 1 5 year vesting schedule
• Comprehensive Benefits: Medical Dental and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more
• Job Stability: As an essential healthcare service provider were recession-proof and non-seasonal
• Permanent Role: Permanent full-time field-based role requiring on-site presence at hospital sites across the state of Ohio; this position is hybrid. Standard MondayFriday schedule (typically 8 AM5 PM) with flexibility required when servicing hospitals or traveling.
• Empowering visionary culture: We think differently act boldly and value authenticity creativity and trust. Our team thrives on innovation agility and purpose-driven work where every unique talent contributes to meaningful impact in healthcare

$62477 - $75012 a year

Ready to Apply

Wed love to hear from you! Click Apply to start your journey with Daniels Health. Our hiring process includes a brief video call with a recruiter on-site tour and tw video interviews. Were excited to meet candidates who are passionate about service and eager to grow.

Daniels Health & Sharpsmart is an equal opportunity accordance with anti-discrimination law it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race color religion sex age national origin disability status protected veteran status or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager