Hotel Front Desk Agent Flexible Shifts Morning and Evening

Job Description

Job Description

We are looking for a full time (32 - 40 hours/week)  Hotel Guest Services Representative at the Motel 6/Studio 6 Tucson North hotel off Camino de Oeste Rd near Ina Road and Interstate 10.  Candidates must be able to work flexible shifts, either 6a-2p or 2p-10p and be available on weekends.  Bilingual is a plus.

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payments
• Keep accurate records of occupied rooms and guests
• Communicate pertinent guest information to hotel departments

​ Qualifications:

• Previous experience in customer service, hotel front desk service, or other related fields
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills

Duties include:

• Greet guests with a welcoming smile and friendly demeanor
• Perform all guest check-in and check-out procedures
• Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
• Collect payment for room charges and other fees
• Answer phones and direct calls to appropriate personnel
• Check and send emails
• Make and confirm reservations
• Maintain a clean and tidy workspace at all times
• Inform guests of hotel amenities and offerings
• Be informed and up-to-date on all types of room accommodation and availability
• Communicate with housekeeping, maintenance, and other staff as necessary
• Provide local information on restaurants, special sites, activities, etc.
• Resolve customer complaints and problems calmly and effectively
• Notify management of any serious issues that you cannot resolve
• Take and deliver messages for guests
• Maintain a friendly, personable disposition
• Perform various clerical tasks as needed (sorting mail, paper filing, etc.)