Manager, Retail Pharmacy Services, UofL Hospital

Primary Location:
University Hospital - UMC

Address:
530 South Jackson StreetLouisville, KY 40202

Shift:
First Shift (United States of America)

Job Description Summary:
UofL Health is a not-for-profit 501(c)(3) fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, more than 250 physician practice locations, and more than 1,200 providers in Louisville and the surrounding counties, including southern Indiana.
With more than 14,000 team members - physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care.

Job Description:

Leads day-to-day operations of UofL Health retail pharmacies, ensuring safe, efficient, and patient-centered medication services. Responsible for team leadership, workflow optimization, regulatory compliance, and financial performance. Partners across the organization to improve medication access, service quality, and operational outcomes.

Essential Functions:

Operations & Service Delivery

• Oversee retail pharmacy operations, workflows, and service performance
• Ensure compliance with state, federal, and accreditation standards
• Monitor and improve key performance metrics (service, quality, access)
• Optimize medication dispensing, inventory, and delivery processes

People Leadership

• Lead, develop, and evaluate pharmacists, technicians, and support staff
• Drive engagement, accountability, and a high-performance culture
• Support recruitment, onboarding, and ongoing competency development

Medication Access & Experience

• Improve patient access through prior authorization and affordability strategies
• Ensure high-quality customer service and effective service recovery
• Partner with clinical teams to enhance medication use outcomes

Financial & Business Management

• Support budgeting, performance tracking, and profitability
• Monitor reimbursement and billing practices
• Contribute to business planning and 340B program optimization

Other Qualifications

Operational Leadership & Clinical Oversight

• Execute and support hospital and pharmacy policies and procedures; collaborate on policy development and updates
• Oversee pharmaceutical care delivery, including staffing, clinical services (rounding, clinics, monitoring, dosing, antimicrobial stewardship), and service quality
• Serve as a clinical role model and resource for pharmacy staff
• Lead recruitment, onboarding, and development of team members
• Maintain competency in sterile and non-sterile compounding, including hazardous medications
• Perform quality assurance activities (e.g., medication history audits)
• Resolve automated dispensing cabinet issues and support investigational drug studies
• Provide operational coverage aligned to departmental needs

Communication & Collaboration

• Communicate effectively with patients, providers, and interdisciplinary teams; clearly articulate clinical recommendations
• Build strong working relationships across pharmacy, clinical teams, and leadership
• Participate in committees and departmental initiatives
• Contribute to a positive, team-oriented work environment and uphold professionalism

Initiative & Professional Practice

• Demonstrate independent judgment, accountability, and attention to detail
• Contribute to program development, education, and continuous improvement efforts
• Stay current with clinical and professional trends

Compliance

• Adhere to all organizational policies, regulatory requirements, and HIPAA standards

Perform other duties as assigned

Additional Job Description:

Education :

• Graduated from an ACPE accredited College of Pharmacy (required)

Experience:

• Post-Graduate Year 2 (PGY-2) Specialty Residency plus two (2) years of experience in specialty area OR
• Post-Graduate Year 1 (PGY-1) Pharmacy Residency plus three (3) years of experience in specialty area OR
• Five (5) years of experience in specialty area
• Two (2) years of leadership experience (preferred)

Licensure :

• Active and unrestricted licensure as a pharmacist from the Kentucky Board of Pharmacy, or eligibility for license with the expectation of obtaining an active and unrestricted pharmacist licensure prior to job start date. (required)

Certification :

• Current Apexus Certified Expert Credential (preferred)