Team Member

This job posting is for a position in a restaurant owned and operated by an independent franchisee not Jack in the Box Inc. This means the independent franchisee and not Jack in the Box Inc. will be your employer if you are independent franchisee isresponsible for all employment related matters in the restaurant including among other things setting any requirements for this job and all decisions concerning hiring firing discipline wagessupervision staffing and scheduling.

POSITION RESUMED: Responsible for delivering an exceptional guest experience by consistently providing excellent service great tasting / quality food and a clean restaurant environment for all guests by performing one or more workstations in accordance with Jack in the Box procedures systems and standards and20/20 guest expectations.

Guest Expectations

Well-trained

• (Hassle Free) Always says YES to the guest and works with the team to help solve problems;follows the 3-steps (Listens Says Sorry Makes it Right) if a problem occurs;and uses Smart Selling Standards Jack in the Box as appropriate.
• Is very knowledgeable and answers guest questions quickly and accurately
• Is well prepared and remains calm and productive during busy times;does not look rushed

Neat and Well -Groomed

• (Clean) Follows Jack in the Box uniform and grooming standards.
• Cares about looking nice and professional;shirt is tucked in;hair is contained via hat visor and / or hairnet and uniform is clean and unwrinkled.

Friendly

• (Friendly) Acknowledges each guest with a smile treats everyone with care and respect always has a positive and friendly attitude.
• Makes guests feel welcome and special by being ready smiling and connecting.
• Follows the Jack in the Box Hospitality Model on how to treat guests.

Well-Staffed

• (Clean) Maintains restaurant cleanliness (interior / exterior).
• Is ready and prepared to serve guests as they arrive.
• Is organized and responsible.
• Asks for help when necessary to meet guests needs.
• He is a good team player and assists co-workers when able.
• Follows the Jack in the Box Restaurant Policies and Rules in regard to scheduled working hours breaks and timekeeping.

Food Tastes Great

• (Food Quality) Makes sure the food looks and tastes great and is high quality.
• Cares about food presentation;takes the extra time if needed.
• Ensures taste appearance and temperature standards are met for all products.

Consistent and Quick Service

• (Fast) Shows a sense of urgency hustles begins cooking and assembling orders immediately greets guest.
• Offers consistent quick service and is always ready and prepared.

Order Accuracy

• (Accurate) Communicates and works with team to ensure order is accurate for the guest repeats orders following Jack in the Box standards.
• Always provides the appropriate number of condiments napkins and utensils.
• Repeats the order to guests by looking in the bag / basket as they hand them their food.
• Follows bagging standards to ensure quality and accuracy.

Food Safety

• (Food Safety) Makes sure food is safe for the guest by following all food safety policies and procedures.
• Follows all hand washing and glove procedures.

Its All About

Brand Ambassador

• Has passion for the business and pride inJack in the Box.
• Inspires team members to embrace the brand.
• Is proud to represent Jack in the Box.

Focus on the Guest

• Treats guests with care and respect.
• Is passionate about serving the guest.
• Has a happy personality friendly that is engagingboth the guest and other employees.
• Reads the guest and anticipates theirPaysattention to guests verbal and non-verbalcommunications and addresses them proactively.
• Handles guest complaints says Yes to the Guest without arguing questioning or assuming the guest is Does what is right for the guest.
• Understands that a guest is never an are the first priority.

Team Skills

• Treats fellow team members with careand respect.
• Its a good team player.
• You have a positive attitude can-do.
• It is dependable and reliable.
• Is willing to help another.
• Keeps calm and does not show signs of stress.
• Is open and willing to work with people ofall backgrounds.

Commitment

• Thrives in a fast-paced high energyteam environment.
• Performs professionally during difficult situationsand / or high volume times.
• It takes pride in using systems in the restaurantto produce quality products and keep the restaurant clean.
• Takes corrective action to solve issuesthatcould compromise food safety or food quality.
• It is flexible and changes direction based ontheneeds of the business.
• Works with a sense of urgency.
• Knows the products and menu.
• Follows Jack in the Box policies and standards.

Front of Restaurant

• Includes but not limited to duties described other duties as assigned or directed.

Guest Service (Dine In / Drive-Thru)

• Immediately acknowledgesandwelcomes guests.
• Takes and clarifies orders assists guests with menu selection as appropriate.
• Enter order in POS system collects money and makes change.
• Always thanks guest upon completion of order taking.
• Assembles order works with back-up position to ensure order is prepared timely and accurately;personally hands or deliverordersto guests.
• Maintains cleanliness andstockingof work area.

Interior

• Empties trash dogs sweeps and mops floors cleans dining room tables and chairs cleans windows and doors.
• Cleans and stocks restrooms.
• Cleans and maintains equipment including drink dispenser icebinsand POS equipment.
• Cleans miscellaneous interior items (ie wipes down menu boards order counter etc.).Visuallychecksand inspects all areas for cleanliness.

Outdoor

• Sweeps and picks-up trashinparking lots drive-thru area sidewalks and curbs.
• Empties trash dogs and cleans miscellaneous exterior items (ie drive-thru menu board).
• Cleans drive-thru and checks and inspectsall areas for cleanliness.

Back of Restaurant

• Includes but not limited to duties described other duties as assigned or directed.

Assembly

• Reads video monitor and assembles products using correct ingredients and portioning correctly packages products and verifies the appearance and quality of presentation temperature of product and order accuracy before delivery to guest.
• Discards ingredients / products that have expired or do not meet quality standards.

Prep

• Places frozen products in appropriate place to defrost places defrosted product in proper container and storage area and arranges product for first-in first-out rotation.
• Open product packages places in proper storage units and affixes shelf life Ensures all food and storage areas are kept clean and clean at all times and you comply with Jack in the Box food safety standards.
• Visually checks and inspects all ingredients for freshness.
• Measures assembles and prepares ingredients for various products according to product mix information.

Fryer

• Prepare menu products according to procedure including: warms / toasts / bread products operates timers and removes products when timer sounds.
• Prepare fryer products including: place products in appropriate rack / basket and places in the correct fryer operate timers remove / drain product when timer sounds product codes places product in appropriate container and / or holding bin.
• Discards ingredients / products that have expired or do not meet quality standards.
• Sets up and maintains equipment;keeps workstation stocked;wearing appropriate safety equipment.
• Maintains cleanliness and stock of work station areas including the fryer prep area display bin freezer refrigerator and holding units.

Interior

• Empties trash dogs sweeps and mops floors carpet vacuums washes tables and chairs cleans windows and doors;cleans and stocks restrooms.
• Washes and sanitizes dishes and utensils by hand or using dishwasher.
• Changes or filters fryer shortening wearing required safety equipment scrubs fryer units discards old shortening cleans vents and fryer screens.
• Cleans and maintains equipment including storage freezer storage refrigerator drink dispenser ice bins syrup lines grease catch pans and POS equipment.
• Cleans miscellaneous interior items (ie wipes down menu boards order counter).Visually checks and inspects all areas for cleanliness.

Outdoor

• Sweeps and picks-up trash in parking lots drive-thru area sidewalks and curbs.
• Empties trash dogs and cleans miscellaneous exterior items (ie drive-thru menu board).
• Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness.

Receiving & Storage

• Receive and store products on delivery following established procedures.

QUALIFICATIONS:

• Experience Guest service or food cook / preparation experience helpful;comfort working in a high volume fast-paced restaurant environment.
• Knowledge / Skills / Abilities - Must be at least 16 years and communicates clearly in English may require ability to speak another language based on location of to read and understand English perform basic math (add subtract multiply);perform multiple tasks at once;and work effectively in a team environment.
• Physical Requirements - Ability to stand and walk approximately 90% -95% of shift and move freely throughout the restaurant;ability to lift and carry 15-25 to listen to guests orders operate to cash register and read video monitors.

REASONABLE ACCOMMODATION :

Jack in the Box and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and perform the essential functions of the position description should be applied accordingly.