Customer Service Associate - OJT PRN

Job Description

Job Description

Reporting to the Thrift Shoppe & Volunteer Manager, the Customer Service Associate – OJT PRN is responsible for providing excellent customer service to thrift shoppe customers, providing accurate cashier services, and ensuring a positive shopping experience while promoting the mission of Gulfside Hospice.

This position is for students only!

EDUCATION AND QUALIFICATIONS: 

• Must be at least 16 years of age.
• Currently pursuing a High School Diploma or GED or already possess a high school diploma or equivalent.
• Open and flexible availability to meet the business needs and reliable transportation.

 

ESSENTIAL JOB RESPONSIBILITIES:  

• Provide cashier service to customers by utilizing a cash register, POS and/or credit card terminal.
• Welcome and engage with customers as they enter the shoppe and respond to customer inquiries.
• Provide excellent interaction and customer service to customers, co-workers, and volunteers both in shoppe and over the phone.
• Straighten and restock the racks and shelves throughout the shift, after opening and after closing.
• Ensure fitting room returns and /or go-backs are returned to their proper department at end of shift.
• Enroll customers in Thrifty’s loyalty program and maintain a round up rate of 50%.
• Assist in other areas of thrift shoppe when necessary, including at other thrift shoppe locations.
• This position will occasionally require working during non-operating store hours and holidays, which may include restocking days and promotional evening and weekend events.

 

SKILLS AND COMPETENCIES:  

• Possess skill and experience using an electronic cash register or POS terminal and multi-line telephone.
• Excellent organizational, problem solving, interpersonal, customer service and verbal communication.
• Ability to analyze check-out discrepancies and resolve quickly and accurately.

 

COMPANY STANDARDS:  

• Demonstrates courtesy, respect, sound judgment, and professionalism.
• Listens with patience and respect for the other person.
• Takes responsibility for own actions and decisions.
• Demonstrates honesty and integrity in all dealings.
• Maintains a positive attitude and caring spirit.
• Makes effective use of work time to accomplish tasks, keeping person business, breaks and socializing to a minimum.
• Dependable, trustworthy, and demonstrates appropriate attendance pattern.
• Demonstrates concern for the rights, opinions, privacy and confidentiality of others.
• Willingly seeks new assignments, assumes additional duties when necessary, and takes independent action to identify problems.
• Seeks management involvement when necessary.
• Demonstrates prudent use of company resources.
• Practices Gulfside’s Mission Statement, Vision Statement, Values and Core Philosophy in both words and actions.

 

PHYSICAL DEMAND:  

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee may be required to stand, walk, sit, use hands to finger, handle or feel objects/tools/controls, reach with hands/arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, hear, taste, or smell. This employee must occasionally lift and/or move up to 50 Specific vision abilities required for this position include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.