Case Manager, Resettlement Services

Overview For over 130 years, the people of Lutheran Family Services have changed lives. Our professional staff has created homes through adoption and foster care, guided families struggling with abuse or addiction, and compassionately helped refugees from war-torn countries discover new lives in Nebraska and Iowa. And those are just a handful of our programs. Do you have a calling to make a difference? A passion to help others? If so, then check out the amazing career opportunities we offer. Mission Our mission is to provide safety, hope and well-being to all people -- including our employees. In addition to having what may be the hardest but most satisfying job you’ve ever had, you’ll enjoy excellent benefits, including generous time off and highly-competitive salaries. See where we are hiring below, but stay in touch if you don’t see the perfect position yet. We are always looking for the right people. Hiring For The Assertive Community Treatment (ACT) team Lutheran Family Services is forming a new team in Fremont, Nebraska. The Assertive Community Treatment (ACT) team utilizes a multidisciplinary, team-based service delivery model that offers continuous, community-based support to individuals with serious mental illness, particularly those with concurrent substance use issues, frequent hospitalizations, risk of homelessness, involvement with the criminal justice system, and psychiatric crises. ACT is where care meets the community. Team members engage with individuals in various settings, including the office, homes, streets, shelters, and community spaces. This approach fosters genuine relationships while providing accessible, consistent, compassionate, and deep human support. Location: 2301 O St Lincoln, NE Job Id: 837 Number of Openings: 1 Job Type: Full-time Position Summary A Resettlement Services Case Manager provides direct services to refugees, asylees, parolees, special immigrant visa recipients (SIV’s), and other refugee-eligible individuals and families. Case managers may occur across a range of programs including pre/post-arrival, matching grant case management, ongoing refugee social services, and extended case management services. The overarching goal is to provide case management services to individuals and families to create both short and long-term goals leading to self-sufficiency and self-reliance. This includes new arrivals, returning clients, and secondary migrants. Job Duties Provide quality and timely client-centered services to all program participants, including but not limited to housing, health, legal, and social services (including case management from arrival up to 5 years post-arrival as warranted). Conduct home visits and maintain regular contact to ensure client needs are met and progressing towards self-sufficiency. Comply with funder, program, and organization requirements. Work closely with health, education, and social service providers in the area to provide holistic resettlement and case management services. Provide and/or coordinate interpretation as needed. Complete individualized assessments of clients, addressing both short-term and long-term needs. Document and track client’s progress, case notes, and required data in appropriate systems in a timely manner. Participate in routine peer case file reviews as assigned. Attend and participate in staff meetings for training, team building, and program planning as required. Participate in regular supervision meetings discuss case, strategy, monitor client progress, etc. Utilize internal resources for addressing difficult client situations. Maintain client confidentiality in waiting areas, during phone contacts, while handling records, etc. Work closely with employment and education staff to ensure a client-centered holistic array of care. Demonstrate respect for all people, families, and communities. Ensure adherence to service provision standards and program outcomes. Other duties as assigned. Required Skills/Abilities Linguistically and culturally competent to holistically serve the immigrant and refugee populations. Excellent verbal and written communication skills. Excellent interpersonal, negotiation, and conflict resolution skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Ability to act with integrity, professionalism, and confidentiality. Proficient with Microsoft Office Suite or related software. Positive, respectful demeanor toward staff, clients, and the public. Regular and predictable attendance, and promptness for work. Commitment to uphold the mission, vision, values of Lutheran Family Services. Support Lutheran Family Services in the organization’s objective to be a diverse, equitable, inclusive, and accessible workplace. Verbal Communication Critical Thinking Organizational Skills Education and Experience Bachelor’s degree in Human Services related field preferred. High school diploma / GED required. Experience providing case management services to individuals and families preferred. Knowledge and experience working with diverse populations preferred. Bilingual in English and another language preferred (desired languages mirror the languages spoken by our client populations, including but not limited to Spanish, Karen, Burmese, Somali, Arabic, Kurdish, etc.). Valid driver’s license, liability auto insurance, and ability to drive on organization business. Physical Requirements Hybrid work environment (in office, in community, and remote). Company-issued laptop and cell phone. Travel to various office locations to support client services, as needed and as applicable by region. Work a flexible schedule, including evenings and weekends to meet client needs (as directed). Equal Opportunity Lutheran Family Services is an equal opportunity employer. We do not discriminate against any employee or applicant for employment on the basis of age, race, religion, color, ethnicity, disability, gender, sexual orientation, gender identity, or national origin. #J-18808-Ljbffr