Information Desk Receptionist

Information Desk Receptionist

Work where every moment matters. Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network as a Clinical Nurse Educator. The Greater Manchester Region has approximately 2,500 employees. It includes Manchester Memorial Hospital, a 249-bed community hospital, Rockville General, a campus of Manchester Memorial Hospital, a 102-bed facility, a large multispecialty provider group and visiting nurse services. The Greater Manchester Region serves a region of 300,000 people in 19 towns.

Job Summary: The Information Desk Receptionist greets hospital visitors, patients and vendors at the Information and Guest Services Desk. Provides assistance and directions to anyone requiring such. Receives, advises and directs all persons requiring information pertinent to the Hospital, patients and personnel. Assists with patient transport. Strictly abides by resort/hospitality and Hospital Customer Service Initiative standards. Maintains confidentiality of all patient and hospital information at all times.

Welcomes visitors, patients, vendors and colleagues, screens their intent and destination; provides direction in an efficient, friendly and professional manner.

Maintains strict HIPAA standards in accordance with HHC policies.

Trains new volunteers and prioritize their service at the Information and Guest Services desk.

Accesses EPIC database, answers and transfers telephone calls from the public, and has knowledge of TTY text telephones and accurately relay information.

Create visitor badges with photo ID

Receives and assists with the distribution of patient mail. Forwards mail of discharged patients to home address.

Communicate needs and changes in the volunteer schedule with the coordinator.

Monitors and reports to Public Safety staff of any guests who are creating a nuisance, pose potential hazard to themselves or others, or need the assistance of trained security personnel.

Represents the Hospital in a professional manner, using courtesy and tact at all times when dealing with patients, visitors, vendors, colleagues, etc.

Qualifications

Education: High School Diploma or equivalent

Experience: One (1) year of experience in reception, hospitality and/or public relations is required Three (3) years reception experience in a healthcare setting desirable