Manufacturing Engineering Supervisor - Laser Systems Repair

Ardent Staffing Solutions

Job Description

Now Hiring: Manufacturing Engineering Supervisor – Laser Systems Repair
Oxford, MA | 100% On-Site

Ardent Staffing Solutions is recruiting an experienced Manufacturing Engineering Supervisor to lead a team responsible for the repair and service of advanced laser systems.

This position is ideal for a hands-on technical leader with experience in lasers, photonics, field service, or other sophisticated capital equipment. The supervisor will oversee daily repair center operations, support complex troubleshooting, monitor team performance, manage customer escalations, and drive continuous improvement.

Key responsibilities include:

Leading and developing a team of repair technicians
Overseeing equipment diagnostics, repairs, quality control, and spare-parts inventory
Collaborating with Engineering, Product Development, and Quality teams
Communicating directly with customers and resolving escalated service concerns
Tracking performance metrics and implementing corrective actions
Managing warranty claims, replacements, service contracts, and technical documentation
Improving service efficiency, product reliability, cost control, and customer satisfaction

Qualifications:

Associate degree, technical degree or certificate, or equivalent technical experience
Three to five years of laser, photonics, field service, or sophisticated capital-equipment experience
Previous leadership, technical support, or customer support management experience
Strong troubleshooting, organizational, communication, and conflict-resolution skills
Ability to manage multiple priorities and meet deadlines
Proficiency with Microsoft Office
Ability to travel domestically as needed

This is a 100% on-site opportunity in Oxford, Massachusetts .

Interested candidates may send their résumé to:

Vilmarie Nieves

#NowHiring #ManufacturingJobs #EngineeringJobs #OxfordMA #LaserTechnology #Photonics #TechnicalLeadership #FieldService #ManufacturingSupervisor #ArdentStaffing

\nCompany Description

Ardent Staffing Solutions is a Massachusetts based temporary and permanent placement staffing agency specialized in skilled manufacturing, engineering, and administrative placements. We are relentlessly focused on our candidates with meaningful employment. Our friendly and helpful recruiters pride themselves on their ability to offer valuable support, advice and insight to give our candidates the best shot at landing the job! Check us out

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