Assistant Manager & Guest Experience Leader -1000 Member Luxury Salon

Bp And Ij Corp

Job Description

Benefits:

Health insurance

Hammer & Nails is not just a barbershop—we are a premium, luxury grooming lounge built around exceptional services, genuine relationships, and an experience guests want to repeat. We are seeking an energetic, detail-oriented, and sales-driven Assistant Manager to oversee daily salon operations and serve as a visible leader on the floor. In this role, you will lead by example to personally engage with guests, build loyal memberships, and support the Store Manager in driving business growth.
Key Responsibilities

Drive Membership Sales: Engage with guests, listen to their needs, confidently communicate the value of our luxury services, and convert relationships into loyal memberships.
Elevate the Guest Experience: Greet clients, ensure premium hospitality standards, handle customer feedback, and foster positive, long-term bonds.
Oversee Daily Operations: Support the manager in supervising team workflows, maintaining shop appearance, and keeping daily activities running flawlessly.
Coach and Develop the Team: Assist in training and onboarding new hires (concierge staff, barbers, stylists), coaching them to recognize sales and hospitality opportunities.
Inventory and Financial Tracking: Monitor cosmetics, grooming products, and supply availability; assist with order tracking, weekly/monthly revenue reporting, and cost control.
Enforce Compliance: Ensure the lounge strictly follows health, safety, and security protocols alongside company policies.

Qualifications and Skills

Experience: 1 to 2 years of supervisory, assistant management, or team lead experience, preferably in a luxury hospitality, high-end retail, salon, or beauty industry environment.
Sales Mindset: Comfortable having soft, consulting-based sales conversations; motivated by hitting membership growth goals.
Communication Skills: Excellent verbal and interpersonal skills to build trust with high-end clients and collaborate effectively with staff.
Organizational Abilities: A sharp analytical mindset with the ability to multitask, problem-solve under pressure, and manage shift variations efficiently.

Benefits & Compensation

Competitive hourly wage or salary
Commission based on membership sales and KPIs
Employee discounts on premium grooming services and products
Opportunities for professional growth within a rapidly expanding luxury brand

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Vacancy posted 4 days ago

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