Student Ambassador (Laramie Campus)

LCCC Student Ambassadors are responsible for creating an exciting informative and memorable experience for all students. Student Ambassadors lead students through enrollment processes and provide excellent customer service to students and the community at large via phone email and in-person service while working at the front desk of the Student Services office or events. Student Ambassadors assist prospective and current students in LCCC enrollment processes provide essential support to the Student Services department help new students acclimate and transition provide support at campus-wide events and promote the image of Laramie County Community College and the LCCC experience to students faculty staff and the community. This is a front-facing position requiring skill and comfort with interpersonal interactions with a wide variety of people. Student Ambassadors are the face of LCCC and are often the first person with whom a student or prospective student might interact.

The Student Ambassador is a part-time non-benefitted and temporary student position that is open to eligible students. Eligible students must be enrolled in 6 or more credit hours and be in good academic standing. Federal Work Study eligible students are encouraged to apply. LCCC Dual Enrollment students are eligible to apply.

Performance will be evaluated at the end of every semester and eligible Ambassadors may be renewed with supervisor approval. Though a maximum of 4 semesters as a Student Ambassador will be the norm in some circumstances the maximum may be increased dependent upon the students continued enrollment and job performance.

Other tasks may be assigned based on contemporary institutional need .

Screening Date: Position open until filled screening to begin immediately.

Start Date: As soon as practical after the interviewing process.

Compensation: $15.03/hr.

ESSENTIAL FUNCTIONS: this position is Non-Exempt i.e. is eligible for compensatory or overtime pay provisions of the FLSA. This listing of essential duties is not all-inclusive but representative; other duties may be assigned).

• Serve as an initial point-of-contact for students prospective students families employees and community members/visitors seeking general information or assistance in the areas of Student Services in general. This includes in-person assistance and telephone inquiries using a multi-line telephone system
• Exercise professionalism and courtesy and provide excellent customer service at all times in line with the departments expectations which includes: an active focus and awareness of work surroundings; providing proactive service by greeting and approaching visitors to offer assistance; active listening skills; and critical thinking and problem-solving in order to best direct students to the appropriate resources or assistance
• Be knowledgeable about college services resources programs procedures and academic offerings to provide information and referrals for students prospective students families employees and community members/visitors
• Maintain high proficiency in utilizing learning about and being an early adopter in LCCC technology resources and systems (including the student portal and the functions/transactions within it)
• Maintain a welcoming and clean environment within the work area and around campus as appropriate conducive to providing prospective students with a great first impression at LCCC and indicative of the quality of LCCCs service and programs
• Positively portray the LCCC experience including participation in campus outreach and marketing efforts for recruitment and contributing and interacting positively and persuasively with new and prospective students and their families
• Provide organizational and administrative support to all areas within Student Services as needed and occasionally other campus offices
• Serve as a positive role model for prospective and current students and the community
• Be reliable flexible and punctual
• Present themselves professionally to include professional attire during work hours (LCCC attire or business casual attire).

PHYSICAL/MENTAL DEMANDS:

• To successfully perform the essential functions of this position an employee must be able to maintain appropriate composure and necessary confidentiality with regard to both past and current employee student and donor data; documents; issues; etc. and respect privacy needs of employees students donors
• The ability to comply with highly inflexible deadlines is required to successfully perform the essential functions of this position; there will be multiple occurrences of sudden urgent task completion required
• While performing the essential functions of this position a variable work schedule may be required including long workdays evenings and weekends as needed
• There may be occurrences of interacting with employees and/or students past employees and/or students members of the general public and others who express opinions may exhibit strong emotions which will require the employee to interact professionally diplomatically and appropriately in such situations
• While performing the essential duties of this position an employee would frequently be required to move around the assigned work areas as well as within hallways meeting rooms and other parts of the campus facilities
• There may be multiple/daily instances of prolonged sitting standing and personal computer use which would include keyboard and/or mouse usage as well as viewing a computer monitor
• An employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 35 pounds to perform essential position functions

This position description is a general description; it is not intended as an employment contract nor is it intended to describe all duties someone in this position may perform. All employees of the College are expected to perform other tasks as assigned by their respective supervisor/manager regardless of job title or routine job duties.

Minimum Qualifications:

• High School Diploma or G.E.D. (with exception of eligible LCCC Dual Enrollment students)
• Admission at LCCC and continued enrollment in a minimum of 6 credits a semester in good academic standing . (Exceptions may be given for summer term with supervisor approval. GPA will be checked each semester
• Ability to be a reliable team member and maintain a regular schedule (determined on a semester-by-semester basis).

Preferred Qualifications:

• Experience in a professional office setting including answering/providing service via telephone
• 6 months experience in a front-facing customer service position

If you are selected for the position your appointment is contingent upon successful completion of a background check. LCCC reserves the right to end this employment agreement should the results of your background investigation not be successful.

LCCC DOES NOT SPONSOR H1B VISAS.

Equal Opportunity Employer

Laramie County Community College is an EEO/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to and will not be discriminated against on the basis of race color national origin religion sex pregnancy marital status age physical or mental disability or covered veteran status.

The college has a designated person to monitor compliance and to answer any questions regarding the colleges nondiscrimination policies. Please contact: Title IX Title VI and ADA Coordinator Suite 205 Clay Pathfinder Building 1400 E College Drive Cheyenne WY.778.1144 . Contact information for the regional Office for Civil Rights is: Office for Civil Rights Denver Office U.S. Department of Education Cesar E. Chavez Memorial Building 1244 Speer Boulevard Suite 310 Denver CO 80204-.844.5695 . Updated 6/2025.