Application Support & Services - Coordinator 3

Thank you for your interest in The University of New Orleans.


Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting.


You must complete all required portions of the application and attach the required documents in order to be considered for employment.


Department
Application Support and Training Operations

Job Summary

Job Description

• Oversees the design and maintenance of various agency utilized applications/solutions using the available resources.
  
• Analyze functional requirements and translate them into best fit solutions.
  
• Ensures all projects are completed by subordinates and monitors transitions between projects and application support.
  
• Provide technical support to LDH staff involving agency utilized applications by diagnosing technical problems and identifying appropriate solutions through research.
  
• Triages, prioritizes, and fulfills maintenance and support requests submitted through ticket system. Ensures staff is also taking appropriate action
  
• Researches and implements agency utilized applications best practices
  
• Develop, produce, distribute, and update training materials in the form of guides, videos, PowerPoint presentations, etc. to LDH employees as it pertains to LDH SharePoint sites.
  
• Provides training of agency utilized applications to staff as necessary.
  
• Take lead role with pressing unit matters and work with unit supervisor to address properly.
  
• Take lead role in training new unit employees.
  
• Work with unit supervisor and Project Management to develop and implement testing plans for new software development.
  
• Oversees SharePoint site creation, maintenance, and custom development for all LDH users.
  
• Develop long and short range plans for staff organization, training, and equipment needs.
  
• Conduct an annual performance evaluation for each subordinate, setting future goals and strategies.
  
• Conducts recruitment, selection, training, supervision, and professional development of assigned staff.
  
• Other tasks as directed.
  

QUALIFICATIONS
REQUIRED:

• Bachelor's degree, or Associates degree with 3 years of professional experience, or 6 years of professional experience in lieu of degree
  
• Minimum 2 years professional experience working with agency utilized applications or solutions.
  
• Minimum 2 years professional experience with content development or application solution development.
  
• Excellent analytical skills, effective organizational and time management skills.
  
• Ability to work in a team environment
  
• Great attention to detail and follow up, and verbal/written communications skills.
  
• Ability to communicate technical concepts to technical and non-technical audiences.
  

DESIRED:

• Minimum 3 years professional experience working with agency utilized applications or solutions.
  
• Minimum 3 years professional experience with content development or application solution development.
  
• Minimum 3 years of experience in managing projects, assignments and competing priorities.
  
• Minimum 1 year professional supervisory experience.
  
• MOUS, ACE, MCT or other relevant industry certifications.
  

Required Attachments

Please upload the following documents in the Resume/Cover Letter section.

• Detailed resume listing relevant qualifications and experience;
  
• Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;
  
• Names and contact information of three references;
  

Applications that do not include the required uploaded documents may not be considered.
Posting Close Date
This position will remain open until filled.

Note to Applicant:

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.

References will be contacted at the appropriate phase of the recruitment process.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.

The University of New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.