Appeals Specialist

The Appeals Specialist manages invoice deductions and appeal submissions to support compliance with client and insurance company billing guidelines. The role reviews deduction activity, coordinates with attorneys and billing staff, tracks appeal outcomes, and supports workflow improvement and training. Key Responsibilities Deduction Review & Distribution Review invoice deductions and distribute deduction reports to attorneys for reduced entries in a timely manner. Ensure deduction activity is processed accurately and in compliance with client and/or insurance company billing guidelines. Track and process bill deductions and subsequent appeals across applicable client matters. Monitor appeal responses and deadlines to help ensure the firm remains in compliance with billing guidelines. Stakeholder Communication & Coordination Communicate regularly with the billing team, attorneys, internal departments, external clients, and management regarding deduction and appeal matters. Determine priorities, calendar deadlines, and coordinate follow-up activities related to deduction reviews and appeal submissions. Process Improvement & Training Support Regularly review the appeals process to identify areas for improvement in workflow, timeliness, and accuracy. Update training and workflow documentation as needed based on feedback, results, and performance metrics. Required Qualifications Education High school diploma or equivalent required. Additional education or training in billing, finance, legal administration, or a related field preferred. Experience Minimum of three years of e-billing and appeals experience in an insurance defense law firm setting strongly preferred. Experience with client billing guidelines, insurance billing requirements, deduction terminology, and appeal submissions strongly preferred. Skills Aderant experience is required; BillBlast experience is strongly preferred; working knowledge of associated e-billing platforms is required. Strong written and verbal customer service, organizational, and time‑management skills with the ability to meet deadlines and manage multiple inquiries. Strong analytical, problem‑solving, research, and investigative skills. Ability to communicate effectively with attorneys, billing staff, clients, internal departments, and management. Physical Requirements Ability to work at a computer for extended periods and use standard office technology and e-billing platforms. Ability to sit, stand, and communicate effectively in person and through phone, video, and electronic systems. Performance Measures Goals Timely review and distribution of deduction reports. Accuracy and compliance of appeals submissions with client and insurance company billing guidelines. Effective tracking of responses, deadlines, and follow-up activity. Attention to detail and accuracy. Analytical judgment and problem solving. Communication and service orientation. Organization and deadline management. Working Conditions Professional office environment within a law firm or similar professional services setting. Fast‑paced workload with frequent deadlines, multiple inquiries, and regular coordination with attorneys, billing personnel, clients, and internal departments. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr