Inside Sales Representative

Summary of Position An Inside Sales Representative is responsible for assisting customers and contractors by providing quotes and product information, whether in person, over the phone, or through electronic communication (i.e., website, email, etc.), while maintaining company standards of excellent customer service. The representative must exhibit excellent product knowledge, ensure company processes and procedures are followed relating to sales and reporting, and maintain a culture of safety, accountability, and cleanliness at their location, including proper merchandising of products. The direct supervisor is the Retail Manager. Responsibilities of Position Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, scheduling of deliveries and installations, and providing customer follow‑ups as necessary. Listen to and resolve customer service complaints or requests when appropriate. Request assistance from the Retail or General Manager to resolve complaints when necessary. Code and input customer orders, pricing information, and additional data into the point‑of‑sale computer system, ensuring the accuracy of invoices, work orders, and sales tickets. Operate and balance the cash register daily. Research credits, returns, and delinquent payments as needed. Assist customers in the purchase and delivery of special‑order products through utilization and understanding of product information in supplier catalogs (i.e., pricing, colors, sizes, availability, etc.). Cooperate with the credit department to obtain customer credit information and aid in collecting delinquent accounts. Maintain inventory, product displays, and pricing labels within the assigned area, stocking, facing, straightening, and cleaning as necessary to maintain appearance within showroom. Transport merchandise to specified areas for customer pickup or delivery. Actively seek to minimize shrinkage of inventory and protect the store against shoplifting and internal theft. Work with Outside Sales Representative(s) to ensure customer satisfaction, including responding to questions or inquiries regarding orders and/or product inquiries and pricing. Develop and learn estimating skills to provide material take‑offs for construction projects. Build and maintain strong relationships with customers and contractors. Actively engage in increasing knowledge of sales techniques and developing product and industry knowledge through attending company training programs, and develop knowledge of residential, rural, industrial, and commercial construction. Understand and observe all safety procedures and practices to prevent injury to self or co‑workers, attend periodic safety meetings as required, and may recommend changes to improve safety procedures. Perform other assigned job duties and responsibilities in the store/showroom as requested by the Retail or General Manager, including, but not limited to, cutting glass or Plexiglas (where sold), mixing paint, cutting keys, etc. Required Skills Previous sales experience, knowledge of building materials, applications, related equipment, and/or construction industry is desired, but not required. Interpersonal and communication skills to talk to, and especially listen to, customers and contractors. Ability to utilize company point‑of‑sale system (Bistrack), Microsoft Office programs (Word & Excel), and other 3rd party software applications at an intermediate level. Strong organizational, math, and computer skills. Ability to provide professional customer service and work in a team‑oriented environment. Qualifications High school diploma or general education degree (GED). 1 year of prior related work experience preferred. Acceptable driving record, valid state‑issued driver’s license (Missouri locations require a Class E license). Highly organized with a strong attention to detail. Ability to work a flexible schedule, including weekends and holidays. Successful applicants are subject to pre‑employment drug testing, pre‑employment background check and driver history checks in accordance with applicable federal and state law. Physical Requirements of Position Frequently required to use hands to finger, handle or feel; reach with hands and arms; talk and listen. This position requires standing and walking most of the day. The physical demand of the position requires an individual to have the ability to bend, stoop, kneel, crouch, and be able to frequently lift and/or move up to 10–25 pounds and on occasion lift and/or move up to 50–100 pounds. Subject to typical showroom/warehouse environment and outside locations with temperature and weather variations. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. $15 - $20 (Hourly Rate) Potential pay rate based upon region, experience, education, licenses and certifications. Pay Transparency: This compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels in that job family. Actual pay is determined by several job‑related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. R.P. Lumber Co. offers the following opportunities and benefits to Full‑Time employees: Competitive wages Health / Dental / Vision / Term‑Life and Short‑Term Disability insurance Employer‑paid basic life insurance Profit sharing / 401k Paid time‑off & holidays R.P. Lumber Co. offers the following opportunities and benefits to Part‑Time employees: Competitive wages Profit sharing / 401k Paid time‑off R.P. Lumber Co., Inc. (“R.P. Lumber Co.”) is committed to providing equal opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to race, ancestry, color, religion, age, sex, national origin, disability (physical or mental), genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr RP LUMBER