GENERAL AND OPERATIONS MANAGER I - 64051454

Requisition No: 884194

Agency: Department of Health

Working Title: GENERAL AND OPERATIONS MANAGER I - 64051454

Pay Plan: SES

Position Number: 64051454

Salary: $60,000.00 annually

Posting Closing Date: 09/29/2026

Total Compensation Estimator Tool

GENERAL AND OPERATIONS MANAGER I

Open Competitive

Your Specific Responsibilities:

This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees work period the incumbent has the authority to hire, transfer, suspend, layoff, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action the incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensure proper coverage, and complete timesheets.

This position reports to the Administrative Services Director and oversees the following administrative service areas: Quality Improvement/Assurance, general facilities services, health education and client services. The incumbent will exercise independent judgment in formulating and/or assisting in the formulation of policies and procedures which have impact on operational functions, the preparation and implementation of budgets. The individual in this position must exhibit skilled decision-making techniques to integrate data and to formulate solutions, strategies, policies, or recommendations to address quality improvement, health education, and facilities management within DOH-Hernando.

This position requires knowledge and familiarity with all departmental programs as well as provide support programs. This position also requires knowledge of administrative procedures and practices, evaluating and analyzing data, ability to work independently, organizational skills, and excellent written and verbal communication. Continually tracks, monitors and evaluates the productivity and efficiency of the unit and implements changes to enhance areas. Complies with, and when applicable, monitors compliance with mandatory requirements.

The incumbent will provide education and direction to staff, or ensure staff attend appropriate training, to ensure integration of performance improvement principles, client services quality to include health education, and facilities management. Providing reports for compliance activities and requirements for the DOH-Hernando in accordance with its mission and strategic goals, federal and state laws and regulations, performance and outcome objectives, as well as accreditation standards. Conduct staff meetings and prepare minutes for distribution. Completes staff performance evaluations within agency time frame.

Ensures that all reports are valid and reflect a true and accurate financial position statement. Interprets financial data, performs financial and trend analysis, and prepares recommendations for operating management personnel.

Ensures policies and procedures are in place that relate to the operations of DOH Hernando. Investigates and defines problems in operations/management and assists the Administrative Services Director/Health Officer in formulating and implementing resolutions to these situations. Assist in the development of long and short term plans and helps to implement and maintain a quality assurance system for administrative services.

Oversees the preparation of bid specifications and the establishment of vendor files. Advises the Administrative Services Director of any facilities concerns, expenditures and all matters as needing fiscal oversight. Oversees the monitoring of contracts for compliance with budget and services negotiated.

Attends local and state seminars, training sessions and staff meetings as they become available to enhance knowledge, skills and abilities. This position will attend in-services, seminars, workshops and other meetings related to quality improvement, facilities, and all health education. Responsible for securing the designated information set(s) for the purposes of protecting confidentiality, data integrity, and appropriate access, for all information, both confidential and public record, this is stored in hard copy or electronic formats.

Performs other related work as required.

Required Knowledge, Skills, and Abilities:

• Knowledge of all departmental programs as well as providing support programs.
• Knowledge of administrative procedures and practices, evaluating and analyzing data.
• Ability to use decision-making techniques to integrate data and to formulate solutions, strategies, policies, or recommendations to address quality improvement, health education, and facilities management.
• Ability to utilize problem-solving techniques.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to supervise people.
• Ability to develop and conduct training programs.
• Ability to Plan, organize and coordinate work assignments
• Ability to work with minimal supervision.
• Ability to establish and maintain effective working relationships with others.
• Ability to work in a team environment.
• Ability to utilize problem solving techniques.
• Ability to communicate effectively.

Qualifications:

Minimum -

• One year experience training and writing QI/Performance Improvement principles.
• One year experience of supervising.
• Valid Florida Driver License.

Preferred –

• One year of service at the Department of Health.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

7551 Forest Oaks Boulevard Spring Hill, FL 34606

300 S Main Street Brooksville, FL 34601

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

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• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on aiapply.co). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on aiapply.co). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.