Senior Director, Product Management - Global Network Operations

Role Description The Senior Director, Product Management – Global Network Operations is responsible for driving the strategy, development, and growth of Global Network Operations digital products and platforms. By aligning teams around customer journeys, operational workflows, and technology capabilities, the role streamlines product strategy and execution, improving speed, efficiency, and value delivery. Core focus includes evolving existing Network Operations digital products and launching emerging platforms to enhance visibility, automation, reliability, and scalability across global network infrastructure. The Senior Director ensures product strategies simplify operational complexity, improve customer experience, and enable high‑performing, resilient network services. Key Responsibilities Own end‑to‑end product lifecycle (vision, roadmap, definition, delivery, adoption, and optimization) for core NetOps platforms. Simplify operational complexity and improve customer experience while enabling high‑performing, resilient network services worldwide. Lead across‑functional product portfolio spanning automation & orchestration, observability/telemetry, incident & reliability management (SRE), capacity & performance, self‑service/API platforms, and security/compliance integration. Define multi‑year product vision and portfolio roadmap for Global Network Operations; align investments to business outcomes and GMPO priorities. Prioritize using clear KPIs/OKRs (e.g., MTTR, change success rate, automation coverage, SLO attainment, cost to serve, adoption). Lead discovery and experimentation: validate problem/opportunity, define MVPs, run iterative tests, and scale proven solutions. Ensure execution excellence: partner with Engineering, Operations, and Architecture to deliver high‑quality releases with well‑defined SLAs/SLOs, release criteria, and runbooks. Drive adoption and change management across regions and stakeholder groups; measure and improve time‑to‑value and customer satisfaction. Establish modern product practices and governance (data‑driven decision‑making, lifecycle management, product analytics, A/B tests, and continuous feedback loops). Stakeholder leadership: influence and align executive partners across Engineering, Security, Finance, and Customer/Field organizations. Run outcome‑based portfolio planning. Key Skills and Attributes 15+ years in product management or adjacent leadership roles. Success operating in a highly matrixed, global environment with strong executive communication and influencing skills. Advanced degree in a relevant field (e.g., Computer Science, Electrical Engineering) preferred. Network Automation & Orchestration: expertise in provisioning, change management, configuration compliance, and policy‑driven automation workflows. Observability & Telemetry: skilled in designing unified visibility frameworks, defining SLIs/SLOs, and applying health modeling and analytics for proactive detection. Reliability & Incident Management: deep understanding of incident response processes, post‑incident learning, error budgets, and continuous resilience improvement. Capacity, Performance & Cost Efficiency: proficiency in forecasting, modeling, and scaling strategies that balance performance, reliability, and efficiency. Developer & Operator Experience: self‑service portals, APIs/SDKs, documentation, and friction‑free adoption. Security & Compliance: effective at embedding guardrails, vulnerability and risk management, and audit‑ready controls across products. Pay Range San Francisco, CA / Bay Area: $223,000 to $335,000 per year California (Non‑SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $219,000 to $329,000 per year Colorado, Nevada, Rhode Island: $202,000 to $304,000 per year Benefits As an employee, you become important to Equinix’s success. We ensure all your benefits align with our core values: competitive, inclusive, sustainable, connected, and efficient. Employee Assistance Program: An Employee Assistance program is available to all employees. US Benefits: Insurance: You may enroll in health, life, disability, and voluntary plans that are designed for you and your eligible family members. Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Equal Opportunity Statement Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to unlawful considerations of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy or childbirth, or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political or organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 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