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Team Leader Back of House

Chick-fil-A I-29 & Barry Road

Each person on the Chick-fil-A team has a special role to play in driving the business forward. We are a people-first company dedicated to creating a positive workplace and there is no doubt that our secret ingredient at Chick-fil-A is our team members.

To support our amazing team, we are looking for a dynamic and experienced back of house team leader. This person will be responsible for helping the director team to oversee the daily operations of the restaurant and ensure that our high standards of quality, service, and cleanliness are met.

Qualifications

• Proven experience in a supervisory role in a high-volume environment.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving capabilities.
• Ability to work well under pressure and meet tight deadlines.
• Must be able to stand for long periods of time and lift up to 50 pounds.
• Must be available to work Saturdays and major holidays.

Personal Attributes

• Embody our core values to be a LIGHT: Love, Integrity, Growth, Honor, Tenacity.
• Strategic, forward-thinking, and able to balance short-term operational needs with long-term goals.
• High level of emotional intelligence with the ability to relate to employees at all levels of the organization.
• Adaptable and resilient, with the ability to thrive in a fast-paced and changing environment.

Responsibilities

• Provide exceptional food taste and ensure guests have a positive and timely dining experience.
• Monitor food quality and safety standards to ensure compliance with Chick-fil-A policies and procedures.
• Train and advise team members to improve job performance.
• Coach and develop team members to maximize their potential and performance.
• Handle guest complaints and resolve issues promptly and professionally.
• Assist with labor management to ensure adequate staffing levels and labor cost controls.
• Collaborate with other leaders to resolve everyday problems that arise and minimize obstacles that the team may face during their day.
• Foster a culture of care.
• Champion Chick-fil-As values and culture by leading by example and demonstrating integrity, respect, and excellence in all aspects of work.
• Help with restaurant operation as needed.
• Other duties as assigned.

Benefits Include:

• Medical insurance after 60 days
• Free Sundays off
• A complimentary meal each shift
• Employer-sponsored food safety courses
• Accrued vacation time starting from the hire date
• 401k program starting after one year of employment
• Scholarship opportunities

Core Values

Be a LIGHT: Love, Integrity, Growth, Honor (Truetts legacy), Tenacity

Love

We foster a deep sense of care and respect for our team members, guests, and community. We create a positive and supportive environment where everyone feels valued and appreciated.

Integrity

We are committed to being honest, transparent, and ethical in all our actions and decisions. We build trust by doing the right thing even when no one is watching, and especially when its challenging.

Growth

We are dedicated to continuous development, both individually and as an organization. We embrace innovation and strive for excellence in all aspects of our business. We maintain a culture of curiosity and adaptability, where our team members are empowered to expand their skills, knowledge, and capabilities.

Honor (Truetts legacy)

We honor Truetts legacy through the enduring belief that a good name should be treasured above great wealth. We follow S. Truett Cathys principles of being a good steward, building long-term relationships, providing hospitality, taking personal responsibility, choosing personal influence over positional power, and having fun.

Tenacity

We demonstrate resilience and perseverance through the relentless pursuit of excellence. Despite challenges or setbacks, we remain focused and actively seek solutions to drive success.

Work Schedule

• 8-hour shift
• Weekend availability
• Holidays
• Day shift
• Night shift

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Matching 401(k)
• Referral program
• Employee discount