Support Staff - Receptionist

Job Description

Job Description

Why Prairie Ridge?

Be the first friendly face that helps people take a step toward hope and healing.

As a Receptionist in our Charles City office, you'll play an important role in creating a welcoming, supportive environment for every person who walks through our doors. Whether you're greeting clients, answering questions, coordinating appointments, or helping someone navigate services, your kindness and professionalism help set the tone for their experience with Prairie Ridge.

No two days are exactly the same. You'll work alongside a collaborative team dedicated to improving the health and well-being of our communities while serving as a trusted resource for clients, families, and community partners.

At Prairie Ridge, every interaction matters. If you enjoy helping others, staying organized, and making people feel welcome, you'll find purpose in knowing your work makes a difference from the moment someone enters our doors.

TASKS AND RESPONSIBILITIES

1. Treat all individuals with dignity and respect while maintaining agency standards of confidentiality, professionalism, and objectivity. 
2. Maintain all HIPAA and 42 CFR confidentiality requirements and regulations as outlined in CARF policies and procedures.
3. Answer the telephone and route calls to appropriate staff.
4. Schedule and maintain staff appointments through use of agency software program.
5. Greet the public and agency clientele.
6. Perform secretarial duties for clinical and administrative staff, as assigned.
7. Open and dispense mail; mail outgoing correspondence daily.
8. Take payments/check/cash/credit -debit card
9. Manage cash drawer/closeout and ensure all payments are received at the main office via locked money bag.
10. Do all assessment paperwork after patient is seen and maintain their electronic health record to include all other third party websites that data is recorded in.
11. Maintain supply of office forms as needed.
12. All other duties as assigned by the Support Staff Supervisor or designee.

QUALIFICATIONS

1. Understanding of the mission of Prairie Ridge and the clients we work with.
2. Proficiency in managing manual and computerized data collection systems.
3. Proficiency in typing, filing and general office skills, as well as oral and written communication skills.
4. Ability to meet the public and agency clientele in a warm, helpful manner.
5. While performing the duties of the job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools or controls; and talk or hear. The employee frequently is required to walk and stoop, kneel, crouch, or crawl.  The employee is often required to stand, reach with hands and arms, and climb or balance.
6. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or more up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.