Sales Support Specialist - Retail (Harrisonburg, VA)

Job Description

Job Description

Sales Support Specialist – RetailUlrich Lifestyle StructuresAbout Ulrich Lifestyle StructuresSince 1990, Ulrich Lifestyle Structures has been building high-quality backyard buildings that transform the way people use their property. As a family-owned company, we specialize in custom storage sheds, garages, cabins, workshops, playhouses, and backyard spaces that help our customers create more functional and enjoyable environments.Our team is known for its positive energy, strong work ethic, and commitment to creating exceptional customer experiences. When you join Ulrich, you become part of a team that values growth, collaboration, and helping customers bring their projects to life.Position OverviewUlrich is hiring a Sales Support Specialist for our Design Center.Customers come to us looking to design and purchase sheds, workshops, man caves, and other backyard structures. We partner garage inquiries with our Garage Division for specialized support.You will respond to inquiries from phone, website, and social media, greet walk-in customers, and qualify leads before connecting them with our Designers to complete the project.Ulrich generates customer interest through online marketing, social media, and showroom traffic - this role primarily works with inbound leads rather than cold calling.Expected Earnings$45,000 – $83,000+ per year (base + bonuses)Base Salary: $31,200 – $41,600 depending on experiencePerformance -Based Bonus OpportunitiesHigh performers who consistently convert leads and schedule qualified appointments can earn toward the top of the range.What You'll DoRespond to customer inquiries from phone, website, and social mediaGreet walk-in customers at the Design CenterAsk questions to understand the customer's project, timeline, and goalsPresent Ulrich's products and help customers explore their optionsEnter customer information and notes into our CRMSchedule appointments with Designers for detailed project consultationsFollow up with interested customers and missed appointmentsMaintain a clean and welcoming showroom environmentWhat We're Looking ForSales or customer-facing experience preferred (retail, inside sales, or service environments)Strong communication and relationship-building skillsAbility to guide conversations and identify customer needsComfortable using computers, CRM systems, and Google WorkspaceSelf-motivated with a positive attitude and strong work ethicInterest in helping customers bring their backyard projects to lifePeople who succeed in this role often come from backgrounds such as:Retail salesWireless or electronics salesFurniture or appliance salesHome improvement salesCustomer service roles with sales goalsWork Location & ScheduleLocation: Harrisonburg, VA (in-person role)This position works a 5-day schedule each week, including one Saturday.Store hours are Monday – Saturday: 9AM-6PMTeam members work scheduled shifts within these hoursSunday is always offOne additional weekday off is provided each weekSchedules are structured so team members share coverage during operating hours.Why Join Ulrich?At Ulrich, we believe great people build great things. Our team takes pride in delivering exceptional products and experiences for our customers. If you enjoy connecting with people, working toward goals, and helping customers bring their ideas to life, this role offers an exciting opportunity to grow in a supportive and energetic environment.If you're ready to build a rewarding sales career, we'd love to hear from you.