Accounts Receivable Specialist

Accounts Receivable Specialist

The Accounts Receivable Specialist provides financial, administrative, and clerical support to ensure the timely and accurate receipt of payments, proper recording of transactions, and resolution of discrepancies in line with company policies. This role focuses heavily on accounts receivable and high-volume collections, much of which is manual, and involves independent decision making for large, critical customer accounts. You will manage complex account structures, handle significant daily transaction volumes, and support multiple organizations with distinct ERP systems, processes, and priorities.

Responsibilities

• Monitor and manage accounts receivable aging reports to ensure timely collections and accurate account status.
• Serve as the primary contact for assigned accounts, building strong relationships with customers, vendors, and internal teams.
• Maintain and update contact databases and process documentation to keep information current and reliable.
• Navigate multiple company portals and update complex Microsoft Excel reports, including those using VLOOKUPs and pivot tables.
• Post payments accurately, reconcile customer ledgers, and investigate and resolve discrepancies in a timely manner.
• Communicate with customers by phone and email to collect payments, address past-due balances, and resolve billing or account issues.
• Set up, monitor, and manage payment plans as needed and coordinate with collections agencies when appropriate.
• Support internal teams by responding promptly and professionally to inquiries related to accounts receivable and collections.
• Generate financial and collections-related reports and assist with internal and external audits as required.
• Maintain accurate and up-to-date customer data in various ERP systems used across multiple organizations.
• Identify process inefficiencies in accounts receivable and collections workflows and recommend improvements.
• Manage daily workloads that include processing approximately 30 accounts receivable and collections notes per day, typically over 56 hours.
• Balance daily responsibilities with 23 hours of email correspondence, processing tasks, and other administrative duties.
• Perform Monday credit card batch processing, applying analytical skills and creative problem-solving to resolve issues.
• Conduct Tuesday collections activities, including high-volume phone calls and follow-up with customers.
• Execute standard accounts receivable duties from Wednesday through Friday, including processing collection notices and responding to emails.
• Adapt to working with multiple ERP systems, each with distinct processes and shifting priorities, across several supported organizations.
• Assist any of the companies supported by the shared services team as needs and priorities change.
• Participate in additional tasks, special projects, and cross-training initiatives as assigned.

Essential Skills

• Minimum of 3+ years of experience in accounts receivable, collections, or general accounting roles.
• High-volume collections experience, including handling approximately 40-60 daily contacts alongside other accounts receivable and customer service activities.
• Proven critical thinking and independent decision-making skills in collections and accounts receivable situations, especially with large, critical accounts.
• Ability to manage large and complex customer structures, including major accounts with numerous sub-accounts that must be contacted multiple times per month.
• High school diploma or GED required.
• Strong technical aptitude to operate effectively in multiple ERP systems and various software platforms.
• Proficiency in Microsoft Excel, including VLOOKUPs and pivot tables, and proficiency in Microsoft Word.
• Solid knowledge of general accounting principles and their application in accounts receivable and collections.
• Experience working with ERP systems such as SAP, Workday, or similar platforms.
• Ability to process and reconcile payments, including credit card batches, invoices, and cash application activities.
• Effective verbal, listening, and written communication skills for interacting with customers and internal stakeholders.
• Strong analytical skills with in-depth organizational and decision-making capabilities.
• High degree of accuracy, attention to detail, and commitment to maintaining confidentiality.
• Ability to work hard in a high-accountability environment, accept feedback, and consistently meet critical deadlines.
• Strong organizational skills and self-discipline to manage a high-volume workload and complex priorities.

Additional Skills & Qualifications

• Associates degree or equivalent from a two-year college or technical school preferred.
• Finance-related degree preferred for candidates seeking longer-term growth in accounting or financial operations.
• Experience with accounting software and ERP systems beyond SAP and Workday is a plus.
• Experience in pharmaceutical, biotechnology, or medical technology industries is highly desirable.
• Experience working in larger organizations or shared services environments is preferred.
• Familiarity with payables, invoicing, filing, and general accounting software tools is beneficial.
• Demonstrated flexibility to support multiple entities within a shared services structure.
• Proven success as a self-starter who thrives in structured, process-driven environments.
• Ability to identify process improvements and contribute ideas that enhance efficiency and accuracy.
• Comfort working in an environment that emphasizes accountability, performance metrics, and continuous improvement.

Work Environment

This role is based in a modern office located in a downtown area with a premium view and an open-concept layout featuring cubicles. You will work on-site alongside accounts receivable and payroll teams as part of a shared services group that supports multiple organizations. The accounts receivable team includes several representatives dedicated to different entities, with opportunities for cross-training on various systems, processes, and tools. The workplace offers amenities such as a beverage machine, frequent catered lunches, and access to two state-of-the-art kitchens. The culture emphasizes collaboration, high accountability, and professional growth, including defined career paths and career mapping with potential progression into lead or supervisory roles. The organization focuses on pharmaceutical compounding, supporting hospitals, pharmacies, prescribers, and industry partners across many countries, with a strong commitment to high quality, safety, and excellent service. The environment suits individuals who are self-motivated, organized, and comfortable working with multiple technologies, including ERP systems and productivity tools, in a dynamic and evolving shared services setting.

Job Type & Location

This is a Contract to Hire position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $29.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)