Shelter Attendant - Overnights

Overnight Shelter Attendant - Hopes Portage Shelter Attendant

10 pm-8 am

.8 (32 Hours/Week)

The Hopes Portage Overnight Shelter Attendant (ONSA) is responsible for the oversight of the shelter during overnight hours, providing support and redirection to families who are actively housed in the Hopes Portage family shelter. The ONSA will be responsible for keeping the shelter clean and orderly. They must be open-minded and carry a strength-based approach to problem solving. In this role, you will build trusting professional relationships and help our clients navigate the challenges of homelessness. The ONSA will be located at the Hopes Portage Shelter in Prior Lake MN.

Essential Functions

• Contribute to effective program practices and maintain a commitment to professionalism throughout the agency and community
• Respect and respond competently to the culture, traditions, lifestyle, language, and values of each family and community
• Maintain Client Confidentiality
• Utilize conflict resolution and crisis management skills
• Maintain all records according to agency/program guidelines.
• Data entry
• Be knowledgeable of all CAP Agency programming and community resources; collaborate with staff for the coordination of services.
• Cleaning the shelter common and shared spaces (sweeping, mopping, vacuuming, dusting, and wiping down hard surfaces .)
• Other duties as assigned.

Mission Driven Competencies

• Fostering Teamwork
• Continuous improvement
• Communication
• Building Collaborative Relationships
• Customer Centered
• Analytical Thinking
• Use of Technology and information management
• Managing Change
• Strong advocacy and crisis- management skills
• Knowledge of child development and trauma

Minimum Qualifications

Education, Training and Experience Guidelines

Experience working with households who are experiencing homelessness. Experience working elderly, youth and young adults. Have an awareness of community programs and resources. Must have the ability to implement a strength-based and empowering approach to service delivery.

Knowledge of:

• Must possess knowledge to understand the challenges of clients with mental health, chemical dependency, and behavioral issues.
• Applicable policies, procedures and regulations covering specific areas of assignment.
• Principles and practices of conflict resolution, customer service and outreach.
• Customized CAP and state agency software applications and procedures.
• Local community resources and regional community services programs.
• Principles of record keeping and record management.
• Personal computers utilize standard and specialized software.

Skill in:

• Must have excellent planning and organizational skills and be able to work with minimal supervision.
• Analyzing problems and developing effective solutions.
• Working effectively with people from diverse racial and socioeconomic backgrounds.
• Assessing and prioritizing multiple tasks, projects, and demands.
• Perceiving the needs and concerns of others, interacting in a tactful manner, resolving conflicts, mediating disputes, and building personal skills.
• Maintain composure and work effectively under stressful conditions.
• Always demonstrates a pleasant and enthusiastic demeanor
• Collaborating as a team member with colleagues, staff and community representatives.
• Establishing and maintaining cooperative working relationships with co-workers, clients, and community agencies.
• Effective verbal and written communication
• Be comfortable asking for help and guidance when needed.
• Ability to dust and wipe surfaces, clean toilets, floors, windows and mirrors.
• Experience working with cleaning chemicals

License and Certification Requirements

A valid Minnesota State Driver's License, proof of insurance and review of Motor Vehicle Record (MVR) report is required.

Physical Demands and Working Environment

Work is performed in a standard office environment which requires occasionally lifting such articles as file boxes or heavier materials with help from others and/or lifting and carrying light objects frequently. Mobility to drive a motor vehicle in order to attend meetings. A job in this category may require walking or standing to a significant degree or may involve sitting most of the time with long periods of computer work and heavy phone usage.

Organizational Information

Grade:E-2

FLSA Status:Exempt

Department:Housing

Affirmative Action Policy: Scott, Carver, Dakota CAP Agency will not deny anyone the opportunities for training or employment because of sex, race, religion, color, creed, national origin, marital status, age, sexual preference, disability or status with regard to public assistance.

The Scott Carver Dakota CAP Agency is an Equal Opportunity/Affirmative Action employer and is committed to building a culturally diverse workforce