Quick Lane Advisor

Quick Lane Supervisor

Sioux City Ford Lincoln is looking to add a Quick Lane Supervisor to our team. The Quick Lane Supervisor is responsible working with customers on phone and in person; handling scheduling for Quick Lane Advisors and Lube Technicians, and ensuring that all work is done to quality standards. A genuine desire to service the customer and a positive attitude and willingness to be a team member are essential to this position.

Benefits:

• Our family ownership and commitment to our community
• Several Medical and Dental Plans
• Unique Supplemental Insurance options and discount programs
• 401(k) Plan
• Paid time off
• Holiday pay
• “Give a Day to Charity” Pay
• Friday “Casual for a cause”
• Career Growth Opportunities
• Paid Training
• Discounts on other dealership products and services
• Employee vehicle purchase plans (includes immediate family members!)

Duties and Responsibilities:

• Maintain highest possible standards of workmanship; advise technicians of dealership CSI on a monthly basis.
• Resolve 100% of customer complaints within 48 hours.
• Keep dealer informed of serious complaints, possible legal cases, and cases not closed satisfactorily.
• Forecast goals and objectives for the department and strive to meet them.
• Strive for harmony and teamwork with all other departments.
• Attend managers’ meetings as requested.
• Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Hire, train, motivate, counsel, and monitor the performance of all quick lane department staff.
• Provide technical assistance to employees as needed.
• Conduct meetings with department employees to discuss activities and problems of mutual interest.
• Monitor technicians’ payroll records.
• Evaluate and counsel periodically with employees on job performance.
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
• Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals
• Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers and suppliers and Adheres to all company policies, procedures and safety standards
• All other duties as assigned

Minimum Qualifications, Knowledge, Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and read and understand computers.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent.
• High School Diploma or equivalent, 2 year or 4 year Business Degree or related field preferred
• Valid Driver's License and acceptable driving record and at least 18 years of age required to drive company and customer vehicles
• One year experience with service in the automotive industry preferred
• Demonstrated customer service skills
• Previous industry knowledge Sales or Service experience
• Professional appearance

We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and a satisfactory driving record.