Crumbl Crew Team Shift Lead

Job Description

Job Description

Description:

Who are we looking for?

If you are someone who enjoys leading the best team(s) in the industry, baking, working with your hands, managing and has a passion to serve and make memorable experiences, likes to learn and grow while being in a fast-paced environment, then Crumbl Cookies is the place for you. Oh... and did we tell you these cookies are the best in the world!

• Crumbl Cookies is a company that is disrupting the way people experience and enjoy cookies. We are proudly building a reputation consisting of incredible tasting and consistently delicious cookies that are the best in the world, through our fun "Crumbl" culture, creating raving fan experiences every day, and providing a clean, safe, and welcoming environment. This reputation is only possible with an individual who is passionate and dedicated to offering world class cookies and raving fan experiences, believing in the impossible, serving their team and guests, and having a strong desire to grow and learn.

Essential Role Functions

Leadership | Communication | Management | Interpersonal Skills| Teamwork | Efficiency | Teaching Coaching | Sales | Job Technology | Time Management | Planning & Prioritization | Raving Guest Service

• LEADERSHIP: Leads the team through character, building guest as well as team relationships, and action as well as vision. Holds oneself accountable, acts with integrity at all times.
• COMMUNICATION: Exceptional communication skills, with all team members as well as management staff, vendors, corporate office, as well as all others that we come into contact with.
• MANAGEMENT: Ability to manage the team and systems in order to achieve the vision, mission, and values pertaining to CRUMBL.
• INTERPERSONAL SKILLS: Ability to relate, listen, as well as to solve the needs of both our team members as well as our guests.
• TEAMWORK: Understands the importance of delivering on individual role responsibilities but also shows a desire and effort to support, management as well as team members.
• EFFICIENCY: Has a mindset and work-ethic that is focused on providing exceptional guest service and Crumbl products in a quick manner. Commits to performing all duties extremely well at a pace that creates a memorable experience for our team members as well as our guests.
• TEACHING/COACHING: Ability to patiently support team members to be the best there is in their roles.
• SALES: Desires to grow the business, with new guests as well as business, thru catering as well as in store interactions.
• TECHNOLOGY: Understand and uses Crumbl business technology applications efficiently. Stays current on all training and displays a high level of performance in the technology tools used.
• TIME MANAGEMENT: Ability to prioritize time as well as where to dedicate their time throughout their shift.
• PLANNING/PRIORITIZATION: Ability to prepare ahead of time to meet the demands of the position, as well as to choose the most important tasks as well as duties on a daily basis.
• RAVING FAN SERVICE: Instinctively serves our guests with a smile and genuine intentions to provide them with an amazing experience. Always acts in a way that represents the "Crumbl Culture".

We believe In

The Golden Rule & Potential

• We treat all people well, with a positive and caring servant's attitude.
• We believe in coaching everyone to their full potential.

Character, Values & Excellence

• We have high integrity and character, which builds an unbreakable level of trust.
• We are excellence driven, paying attention to every detail.
• We have grit and are bold and decisive in our actions.

Living Life, Inspiring, & Having Fun

• We enjoy life, give people hope, and have fun.

Future Leadership Opportunities

• We plan to develop and promote from within for future roles that will be needed as we grow.
• We are planning on expanding Crumbl locations throughout our area and then into other states throughout the country.
• Competitive compensation packages for all positions.

"Do what you do so well that they want to see it again and bring their friends." - Walt Disney

Role Qualifications

Work-Ethic | Experience | Cultural Fit | Education | Commitment to People & Excellence | Availability

• WORK-ETHIC: Committed to giving excellent effort in all responsibilities and tasks
• EXPERIENCE: Leadership or management experience, food or restaurant experience, customer service experience
• CULTURAL FIT: Has a strong internal "why" that aligns with us and Crumbl Headquarters, has similar values and character, and has a passion for food and baking.
• EDUCATION: High school or higher
• COMMITMENT TO THE GUEST & EXCELLENCE: Has a genuine desire to serve others while having an unquenchable thirst for excellence.
• AVAILABILITY: Must be available nights, weekends and holidays