Hotel Operations Agent (FCC)

Job Description

Job Description

Meet Showboat

Showboat Resort, an Atlantic City icon, has been rejuvenated into the premier travel destination for family friendly vacations and experiences. Showboat Resort is conveniently located on the Atlantic City boardwalk just feet away from the Atlantic Ocean. The resort features a beautifully renovated pet friendly hotel featuring 852 rooms, including walk-out balcony suites; 100,000 square feet of flexible meeting space; the world's largest arcade spread throughout the property which includes a 45,000 square foot indoor raceway. The newly open ISLAND Waterpark, a state of the art all year-round resort highlight is the largest indoor beachfront waterpark in the world, featuring 120,000 square feet housing 11 waterslides, a one-of-a-kind slide island, surf simulator, an indoor boardwalk, Paradise adult island and much more.

The true fun and excitement of the Showboat Resort is its employees. Joining our team means immersing yourself in an environment that thrives on teamwork, mutual support, and a shared position for delivering exceptional guest experiences to make Showboat Resort Atlantic City's destination of choice. You will have the opportunity to collaborate with colleagues from each exciting area of the resort so that you will contribute to a dynamic and exciting work environment that continuously exceeds guests' expectations. Join us and let's work together to make Showboat resort the premier choice for families and fun seekers looking for unforgettable experiences.

The Gig

As a part-time Hotel Operations Agent (FCC), you’re the calm, capable hub for guest communications while keeping a watchful eye on the Fire Command & Suppression System. Your work helps the resort run smoothly—and keeps everyone safe.

Key responsibilities
- Monitor the Fire Command Center and respond to alarms using established emergency response protocols
- Report system issues, document incidents/checks, and coordinate with emergency services and internal teams when needed
- Support guest and resident communications: inquiries, room availability, upgrades, billing questions, and special requests
- Use hotel property management and reservation systems for accurate bookings, changes, and cancellations
- Train/mentor new team members on safety, reservations, and service standards as assigned

What you’ll bring
- Strong customer service, problem-solving, and attention to detail in a fast-paced environment
- Proficiency with Word, Excel, PowerPoint, and Outlook; excellent English communication
- Ability to work a rotating schedule (evenings, weekends, holidays, extended hours)

Your Shift, In Motion

You clock in, get a quick handoff on any open items, and settle into a steady rhythm: screens up, radios ready, and guests calling with everything from “Can I extend my stay?” to “Where do I go for help?” Between messages, you keep logs tidy and stay alert for anything unusual.

When the pace picks up—busy arrivals, quick questions, or an unexpected alert—you stay cool, communicate clearly, and keep everyone pointed in the right direction. By shift end, notes are clean, handoff is clear, and the next teammate can step in without missing a beat.